2029 North Ridge Road, Lorain OH 44055
“Excellent customer service, and good selection of hard to find tools, bits, and sockets. I appreciate all that they do. 10/10 would recommend and will return for my business.”
7500 Oak Point Rd, Lorain OH 44053
“Chloe was beyond helpful and amazing with customer service, she stayed on the phone and helped me through my whole order and had a positive attitude! This is why I choose Lowes any day over Home Depot!! Their Customer service always surprises me!”
4330 N Leavitt Rd, Lorain OH 44053
“Michelle, our cashier today, helped us set up an account for a military discount on our purchases. She was very kind and courteous and took us through every step of the process without being impatient with our lack of media skills. Michelle was a ray of sunshine in a world of unhappy customer service representatives. She's a keeper!!”
4330 North Leavitt Road, Lorain OH 44053
“Typical Home Depot... Well stocked, clean and organized! Employees are always welcoming and helpful.... Shout out to Chuck for going above and beyond to assist with finding needed supplies, a true asset to Home Depot corporation!”
4330 North Leavitt Road, Lorain OH 44053
“I think you should always have a certain threshold of expectations if you're entering a labyrinth hardware and garden center like The Home Depot. Breathe deeply and try to make a plan if you. An. While the online inventory search did not match what was in store, in this case, it worked in our favor. The website was inaccurate in showing what was available in the outdoor furniture section, because when we arrived, the patio/summer section had way more available than the sad 1 table we were expecting. The staff was super helpful and we were able to get everything we needed. I thought they had a great selection in the garden center. It was well-organized and had a hearty combination of full light and partial light hanging baskets and plants for every possible scenario needed. I was pleasantly surprised by their selection of succulent planters. Super cute and well-priced! We'd come back.”
7500 Oak Point Rd, Lorain OH 44053
“Lowe's has done a great job with check out cleaning of the register area. No longer needing to touch the pin pad. Would like to see touch less option and Apple Pay option added for pure touch less check out. The pros know their stuff and the managers are very helpful.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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