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“Although our products have not yet arrived, the experience thus far has been very good. Knowledgeable and courteous salesperson and expecting all to arrive end of the month.”
“Two smallish orders, this week, with usual great everything. Completely opposite of another company that was the worst people I have ever dealt with, anywhere and literally caused me to ruin an antique Crosman pistol with her thickheaded lack of knowledge.”
“Can’t say enough good things about this store. Clean, well organized, with helpful, knowledgeable staff. When I had a nosebleed in the store, staff jumped to my assistance without hesitation, finding a chair and rolls of paper towels. They stood by to make sure I was ok. I also want to give a big shout out to other shoppers, who showed concern and tried to help. This is by far the best Costco in any area we’ve shopped in.”
“I always enjoy my trips to the Costco in Boston Heights. The atmosphere is consistently pleasant and welcoming. The store is well-organized, making it easy to find what I need.
One of the things I appreciate most about this location is the excellent customer service. The employees are always friendly and helpful. I've had to return items several times, and the process has always been hassle-free. Costco's return policy is generous, and the staff is accommodating.
Whether you're looking for groceries, electronics, or household items, I highly recommend checking out the Costco in Boston Heights. It's a great place to shop!”
“Great place to deliver, got here 1.5 hours before my 9am appointment and now I'm leaving already ( before my appointment ) everyone was very nice and polite, they have some overnight parking and plenty room to back into the dock”
“We get tires from here as a whole sale retailer, and when I call and or pick up tires it’s always a quick and easy process. The staff there is always willing to help and will help find the right tire at the right price. Highly recommended for tires as they have a plethora of options.”
“I was skeptical as a first time customer. They did not have good reviews online. However, there was a beautiful jacket in the catalog that someone in my family really wanted. We called the catalog but the customer service team wasn't very knowledgable. I think the customer representatives work for various catalogs and don't have much knowledge of the product merchandise for any of them. This really frustrates me when catalogs do this as I can read the details of the item and make my purchases online by myself. When I call up customer service, I really would like to talk to someone who has knowledge about the products that cannot be found online. We waited as we weren't sure about ordering from here and also didn't want to pay for shipping if we were unsure about the product. Acorn bases their shipping charges on the price of the item and they don't offer free shipping no matter how much you buy. I knew that the price of shipping this jacket was way more than it would actually cost to ship a lightweight item and that did not sit well with me. However, we did eventually see a promotion for free shipping so we decided to give the catalog a try, just once, because we were so in love with the item. The timeline for the delivery of the item was quick. When we opened the package I was pleasantly surprised by the quality of the jacket. It was a really, really nice piece. The material was so soft and silky. The construction and workmanship was excellent. It fit true to size and was absolutely perfect in every way. My family member was very pleased as it was exactly what they had been looking for. We only had one experience with this company so far and we didn't have any issues with the order and didn't have to deal with customers service or returns. I also didn't place the order during the winter holiday season so I can't comment on what that may have been like. However, the quality of the merchandise exceeded my expectations. It ended up being worth the gamble. Thumbs down for outsourcing customer service Thumbs down for not having free shipping at a certain price point Thumbs up for shipping the item quickly Thumbs up for offering a free shipping promo (just saw another one for 7/4 and my current catalog offers a code for free shipping for orders over $99) Thumbs up for the quality of the product Thumbs up for product offerings (there's some cool stuff in this catalog)”
“Great place to do business. Check in, answer questions. Arrive with a clean, fueled no less than 3/4 level rfr. Drop in yard where instructed. Get your loaded trailer. Check your seal, and match it to your bills. Slide tandems. Depart after guard gives you the 'good-to-go' signal.”
“The people here were very nice and helpful, they took me a day before my appt time but I also delivered hazmat so that plays a role in the unloading process. It took about 10 minutes for me to get someone to come out but today is Sunday so I had to wait a little but nonetheless, I was able to get unloaded and on my way to my next load.”
“Friendly employees. When I parked for next day delivery...cops woke me up..told me I had to park down the road at fuel right. Thieves had been breaking in stuff.Park big rigs at fuel right down the street..... police notice !!!!”
“The lady working at the guard shack is very nice，when she found out I am not good at english, she speak as simple and clear as possible, make sure i can understand what's her saying。nice people. The other people is nice too.Good place.”
“I did some remodel work in this building and I interacted and coordinated with management and staff and I have to say that everyone is professional polite helpful and very grateful. What a nice environment to work in. Good job, Mattress Firm wherehouse Solon, Oh.”
“For those who come here for the first time: There is a booth at the entrance, go into it with your license and pickup number, they communicate via a walkie-talkie, you scan your license yourself in a small device on the bottom left. They load very slowly, but once they load, you lose several hours. It is difficult to back up even with the doors already open, because... there is very little space. Office in the middle of the building.”
“Arrived here late at night. They do have overnight parking for trucks, but it’s located near Warehouse #1, across the street. You can also park near Warehouse #2 if your engine is off — plenty of space and no one bothered me.
They officially start working at 4:15 AM. I began calling around 4:30 using the phone number posted on the sign, but no one answered. At 5:00 AM I walked to the office/receiving area — doors were closed, no one inside. After some effort and with help from a forklift driver, I finally got someone to open the door. I handed in my paperwork and was given a dock right away.
You have to drive the truck inside the building to the dock. Space inside is very tight, especially for sleeper trucks. I was lucky to be the only truck there. Be very careful — narrow entrance, narrow exit, and tight maneuvering.
Unloading took about an hour and a half. Overall, not terrible. If you arrive late in the evening, you can stay overnight and unload early in the morning.”
“Great check in experience even though you have to call in. They are friendly. No parking there, but I see bobtails park at giant eagle gas station at highland rd and route 8. Not sure if overnight parking is allowed there, you will have to ask. But there is a rest area on I 271 south”
“Drop and hook
Delivered 12hrs b4 appointment
Bathroom in shipping office
Be nice and they will be nice
Dropped in a door
Picked up empty
In and out in 1hr. I took my time.
Fill out and time stamp paperwork when getting or receiving load.”
“Appt time 0600
Arrived 0030
Docked:0500
Departed 0700
The directions will take you to old entrances. Less than 1 mile, There is a steel company on the right hand side, and at the top of the stop light, you will see giant eagle deliveries. Make that right at the light and make another immediate left. You will see signs that says no trucks and all trucks, that’s for the steel company. Look for the small road before the signage.
Overnight parking
Huge parking lot for docking
Fast unloading”
“I had a good experience the last time I was here. If I had anything to complain about, it would be that finding it is not exactly easy. Hopefully they will start putting big direction signs up as we get off the highway.”
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“These people are really cool here.Very efficient, nice parking lot. It's a little tight, so take your time. No lumper fee, but make sure your load is secured good. If your load is messed up, then you will pay a lumper fee.”