Lincoln of Mansfield is a trustworthy and credible automotive dealership that provides a pleasant purchasing experience for its customers. The sales representatives are described as polite, professional, and helpful, addressing all customer concerns and never pushing for a sale. The facility is noted to be extremely clean, with comfortable chairs for customers.
Customers appreciate the diligent and transparent communication from the sales team, who provide regular updates on the progress of the deal. The dealership is also commended for its honesty and integrity, as they identified and corrected unnecessary repairs suggested by another shop, saving the customer hundreds of dollars.
While the process may take longer than some customers expect, the overall experience is described as stress-free, with a no-pressure atmosphere. Customers feel listened to and are satisfied with the deals they receive, including the trade-in of their previous vehicles.
The service department, however, has received mixed reviews, with some customers finding it challenging to book an oil change and feeling the prices are higher than other options. Despite this, the dealership is seen as a potential long-term customer for those who are happy with their purchasing experience.
They were very professional and kept us informed at all times. They were great to work with and I appreciate them finding and correcting the issue with my Lincoln MKZ. Great group of people!!
July 2026
Very efficient and courteous service. It's the service that keeps me coming back. Thank you service department!
July 2026
Highly recommend MMG, they have been wonderful with me and my Lincoln.
