Firestone Complete Auto Care in Mason, OH, has been helping neighbors since 1926 by providing a full range of vehicle services, from maintenance to repairs. Customers praise the business for its exceptional service, noting the knowledgeable and professional staff. Many have had positive experiences, highlighting the quick diagnosis and repair of issues, such as tightening lug nuts instead of replacing parts unnecessarily. JD and his team are frequently mentioned for their excellent customer service, addressing concerns promptly and ensuring satisfaction. Although there was a situation where a customer's car could not be driven after service, the team made it right by offering a discount on the work done. Overall, reviews reflect a commitment to quality, reliability, and affordability. Firestone Complete Auto Care is recognized as a dependable choice for Mason residents, with services like oil changes, brake inspections, and tire sales. Customers appreciate the friendly and helpful atmosphere, making it a go-to destination for automotive needs. Whether needing urgent repairs or routine maintenance, visitors can expect efficient service and a team dedicated to getting them back on the road.
Called ahead to see if they could fix a flat tire while we waited at a specific time. Upon arrival, we check-in, and they took the car back within a few minutes and within 30 minutes we were finished and on our way. The tire was repaired at a reasonable cost.
June 2024
On time, friendly price seemed fair. What more could you want.
June 2024
Job well done at the right price and provide excellent service. JD was superb in dealing with my concerns and fully satisfing them.
