“Just took my 2024 Camry hybrid in due to a rattling sound coming from the back wheel well. Car is still under 20,000 miles and covered under warranty, so I initially scheduled with the Toyota dealer. The day before my appointment, I got a text notifying it would be $189.99 just took look at my car. I quickly cancelled the appointment and called R&M. They checked it out this morning for free, and as soon as I got home, Mike gave me a call to tell me it was done. Turns out, there was a rock in the suspension spring exactly where I heard the sound coming from. He took it out and didn't charge me a dime.
In 2021, I took my 2007 LEXUS RX350 with over 200,000 miles on it to the Lexus Dealer and they gave me a nearly $8,000 invoice of repairs which would've totaled the car. A client of mine recommended R&M for a second opinion. In a single day, Mike called me over to look at the issue. He pulled out a water pump that was literally crumbling in his hand (a piece literally fell off of it when he picked it up). A water pump wasn't even listed on the invoice at Lexus. Mike charged me $800 and I've been a loyal customer ever since for all of my vehicles. To this day, 5 years later, I still haven't spent that initial $8,000 in estimates the Lexus dealer gave me, and I've had a lot of work done on that LEXUS to keep it as a solid winter vehicle.
R&M is a place with good people that do great work. I trust them with all of my vehicle issues and so should you!”
“Both Kevin Baas and Kevin Baas Jr are extremely knowledgeable about any kind of vehicle. You can tell that between the two of them, they have decades of experience. I’ve heard really good things about their other employees/helpers as well. 10/10 love this place, highly recommend.”
“I like working with Firestone and know that I can trust in them. Although I know there are new faces that I don't recognize, but JD (I hope I have name correct???) has been there for a long time and the girl I speak with quite often (sorry, I forgot name). But I feel comfortable when I see them working. It's nice to see familiar faces”
“The service technicians were polite and honest. They took the time to answer all my questions and explained what the issues were. I would definitely recommend them.”