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“THANK YOU GEOFF AND NANCY K.!
Fantastic experience and service today from both Geoff and Nancy K.! Both were extremely helpful and very polite! Geoff noticed my aimless walking about and checked in to see if I needed help and guided me to exactly what I was looking for quickly and effectively! Nancy K. was just as helpful when it came to finding my pick up order and went through all the trouble of finding it in the back for me and bringing it out on a cart which was a big help! Very fast and experienced staff and service today! Will come back for future needs!”
“Today I needed a couple of things for a tiller I just got from a buddy and I forgot my wallet. I tried to use my Apple wallet American Express, the guy behind the counter couldn’t figure out what was wrong so he called the owner up to the front. After doing a couple of things we still couldn’t get it figured out.. Chad , I believe the owners name noticed that I was a rewards member and come in fairly often said hey, get me next time.. I asked him if he had Venmo as I didn’t feel comfortable leaving without paying. He aloud me to Venmo him and we were both happy. This is what being a small business owner is all about, I bet Home Depot or Lowe’s would not have gone that far to make something work.”
“Larry is awesome!! Will help you get exactly what you need based on what you want and your budget. He knows his stuff and is straight to the point, which is exactly what we need.”
“I always have a good experience at Lowe's and this was no different. The staff could be nicer and more attentive to shoppers needs. The staff at most Lowe's I've been to don't seem engaged or as helpful as they could be. I've actually had employees avoid eye contact with me on more than one occasion while I'm looking for something. I recommend Lowe's to people that already know what they want.”
“We just purchased a new KitchenAid Refrigerator/Freezer from Lowe's Maineville after our 25-year-old KitchenAid died. We were working with a home warranty company which took time but Dana in sales worked with us patiently while we waded through the process. Then came the delivery and removal of the old unit which was a monster to remove. I think the house was built around the refrigerator. Bobby sent over a three person team and Jacob was the supervisor and they removed it quickly, the same day and were friendly, professional and very careful not to break tiles or scratch floors. They did an awesome job. Shout out to the whole team. We now have a new unit that will hopefully last a long time.....”
“Menards has a tremendous selection of stuff. Tools light fixtures you name it. And if you take the time to fill out the form you get 11 percent back which can be a pretty good amount of money if you're buying something expensive. Had to hunt around for the drywall mud because their website said it was a aisle 127 but there is no aisle 127. Finally found an employee and got that straightened out.”
“Purchased a fridge from Tommy in appliances and couldn’t have been happier with his service! Fridge was delivered with a tiny dent but Tommy explained in detail what to do if that happened. Called and scheduled a new one to be delivered with ZERO hassle. Great job THD and please, give Tommy a raise!”
“Maybe the only hardware store that sells Yardworks brand, which is lower priced than other brands. I got a Yardworks mower in 2021 and it's still going strong”
“Best staff ever! Helpful, kind and always smiling. Great inventory and will help you find items if they are out don’t carry. Open during snow storms as well. Top notch TS!!”
“I went to buy paint on May 29th at Home Depot Dudley Drive. The woman who helped me was so knowledgeable and helpful and friendly. She was waiting on me as well as helping two others with ease. I would like to thank her for her wonderful service and let Home Depot know she is a valuable asset to your company. I wish I had gotten her name.”
“We were helped generously this morning. But returning the trailer, the clerk was a bit rude, she stood in the way while we backed up to drop off the trailer and acted incredibly put out. Especially when she stated she was not going to help walk it into place, even though no one asked her to.
Guess everyone had a long day.”
“Overall it's a great Lowes. However, can you please not have the super aggressive guy trying to sell gutters as soon as you walk in. He's really pushy even after you tell him no thanks and I genuinely might drive farther to Menards just to avoid him.”
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“It's a Lowe's. Clean store, standard layout, typical shopping experience. Should I ever have a chance to interact with employees I'll update the review.”