Victra in Massillon, OH, is a trusted Verizon Authorized Retailer dedicated to providing a positive experience for its customers. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and friendly staff, with employees like Alissa and Zach often praised for their helpfulness, personal approach, and willingness to go the extra mile. Many mention how staff members, especially Ki’me, efficiently resolve technical issues and save customers money. Even near closing time, the staff remains cheerful and attentive, ensuring questions are answered and needs are met. Customers value the store’s honest and approachable service, making it their go-to place for future wireless needs. Overall, Victra combines trustworthy advice, a welcoming atmosphere, and a focus on connecting technology to life, making it a favorite destination for wireless services in the area.
Zack in massillon good person to go to very polite and helpful
March 2026
I had avoided getting a new phone bc I hated going into Verizon. Decided to try a different location. Completely different experience. Jacob was very helpful and I was able to get what I needed in a quick and efficient manner. This will be my new “home” store even though it is slightly further for me.
February 2026
Best customer service I've ever had. Jacob is the man.
