The Verizon store in Maumee offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store or order online for pickup, same-day delivery, or free shipping. The staff are praised for their helpfulness and knowledge. One reviewer highlighted the manager, who quickly assisted and provided a better price, making the visit efficient. Lana was recognized for giving excellent customer service, explaining products clearly, and helping with an upgrade. Kyle was noted for being friendly, knowledgeable, and caring during a phone transfer, ensuring the process was smooth and painless. The staff went above and beyond to assist, even providing amenities like bathroom access and entertainment while waiting. Despite some mixed experiences, including a less helpful visit, overall, customers appreciated attentive service. The store’s team is committed to making customers feel valued and supported, whether through in-person help or online options. This store provides a friendly, efficient, and customer-focused environment, making it a reliable place for mobile and internet needs.
The manager, Nathan there was absolutely amazing. He jumped in when the line got backed up got me everything I wanted at a lower price and the other chain Verizon store and I was out in no time.
May 2024
visited the store today and was met by Lana upon entering, who gave my daughter and I five star customer service. She was so knowledgable in all of the products and services. Lana went above and beyond in explaining everything to us. We upgraded to a fifth line and were more than satisfied with our products. Thank you... read full comment
May 2024
They were less than helpful. Were glad to be rid of me. Did not help with my problem. In sesrch of new caerier for my phone now.
