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9AM - 12PM
1500 Chagrin River Rd, Gates Mills
Post Offices
“Nice PO, and even better river access. It’s a good area to relax by the moving water. Spooked a flock of Mergansers on their cruise down the river one day, but I’ve spent countless hours along the banks unwinding.”
8:30AM - 12:30PM
12804 Chillicothe Rd, Chesterland
Post Offices
“I came to the US, and I needed to post two Items, so I went to this post ? office. They have a beautiful space with lots of parking spaces, and the location is easily accessible. Their customer service is excellent, and they are professional. The lady who attended to me was sweet, friendly, and soft-spoken. I was captivated and endeared to her unusual calmness, sense of humour and joyous spirit. Please go to the post office; her demeanour is therapeutic and comforting.”
“Spoke with Jack on the phone as we had a package that wasn't delivered. He was kind enough to research it and found the issue and told us our carrier, Julie (who we love) will be delivering it to us today. One birthday party saved!”
“This is my favorite USPS post office in the area!
I'm not sure if she's a manager or the main postmaster, but the woman who appears to be in charge of this location is absolutely amazing and so so knowledgeable and friendly!!!
Both her and the other employees go out of their way to help customers.
I go to this post office regularly, but I also go specifically when I'm confused about what other post offices have told me or about what the online USPS says, and they always help me figure it out.
They're also very efficient and keep the line moving. I'm usually in and out within five minutes, at most 10, even if the line is long. It's rare to find employees that are simultaneously so professional, so knowledgeable, and so nice.
Whenever I go to this post office, it always brightens my day ! Love this location!!! Excellent vibes !!”
“Express mail next day by noon or the insurance policy is in force. 50 000 to 500 000 per occupance bullion jewelry securities bank notes currency and gold coins 7 days later 1 800 tracking number found it. Government. Conspiracy holding everything up”
“Chose the Newbury US Post Office bc of the comments about friendly service. Had 13 boxes to send hither and yon so knew would need that kindness and patience. Shortly after arriving 2 other customers arrived. Jamie and Teresita coordinated effortlessly to take care of everyone with speed and a smile. This will definitely be our go to USPS from now on! Thank you Ladies!”
“When I had a package delivered to my previous address the carrier put it into the forwarding system and sent it on to me before I even inquired. The staff let me know as soon as they were aware. Great service! Thank you!”
“I use this post office because the staff is exceptional. Individually and collectively, the staff is kind, patient, helpful, and funny! I never leave without a smile. Want to feel human and helped with knowledge AND kindness? This is the place.”
“My husband and I went to this USPS to mail out the passport for renewal,the lady that served us on 9/9/2023 Saturday afternoon around 1 30 pm is super helpful and friendly.She explained everything to help us understand the steps and how stamp fee is calculated, and showed it in front of us.There was a customer before us kept yelling to her about something, but the lady still helped us with smile and patient. We forgot to ask her name but she deserves a 10 star rating in professional and kindness. We didn’t expect to have great service at USPS before, this experience changed our mind.Manager if you can see this, please consider giving that lady a raise. She’s the best person I have ever met at USPS!”
“The Lead Clerk, Constance was extremely helpful in obtaining the Tracking number for a package that I had lost my receipt for.. Extremely grateful. Thank you Connie!!!
keep up the good work , you are appreciated. Harvard and Lead rd.”
“They are always fast and efficient and pleasant. Far better than the service at the Warrensville Road branch. I’ll drive out of my way to use this post office branch, it’s well run.”
“This is a USPS office of a city that is 1x1.5 miles, I am surprised to see so many complaints on here. The staff does their job and works hard, they take care of people fairly quickly, there are plenty of self-service machines in case you need to buy stamps or envelopes.”
“People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care”
“The post office can be anxiety inducing. The one cashier / clerk here (clerk 48) is amazing though. Very helpful and nice every time. They do have one of those self serve kiosks in the lobby though if that's easier for you (also available off hours).”
“My mailman is the best mailman ever he's so respectable he tries to meet our needs always communicating when we ask him a question he helps me to find out or tell me what I need To do about situations. When I needed to go out of town he told me I can put my mail on hold. When he is gone I know because he does his job regardless how These ignorant people in my building act he still does his job right the other ones they do whatever don't close the mailbox leave them all standing open mail everywhere I'm glad he don't take it out on the rest of us that do appreciate him because he could do that but he don't. I've been in this building about 10 years and he's been my mailman maybe half of them I don't know but I do know that he's been the same no I don't like in a girlfriend boyfriend way I'm old enough almost to be his mother my son is 40 I'm not just saying this I mean every word I said he is nice and handsome though he's always clean smell good his appearance is professional I'm retired and disabled he will help me if I need it he's one of y'all good ones give him a raise he deserve it working in my building bluestone building B I thank God for him”
“we just want to compliment Danielle at the Collinwood-152nd Post Office. Danielle helped us to find a wayward package. Danielle was professional, courteous, and remedied the situation to our satisfaction. Thank you, Danielle!!”
“Thank you Ms. Shirley & Ms. Debbie! After almost a week of a missing package coming from FL that was paid for to be expressed, these ladies got the job done!Though they didn’t personally deliver the package, their customer service & effective efforts to assure it was delivered safely spoke volumes!Customer service makes a huge difference! It will turn a frustrating situation into a seemingly less complex ordeal. Thank you both for your positive energy & smiles through the phone. From the Sunshine state all the way to Ohio! ?”
“The woman I usually speak with at the post office is very nice very lovely this I think she said August is 10 years that she's been there I hope she doesn't retire because I really look forward to doing business with her”
“Ms Jackie was great, very pleasant, knowledgeable and professional. She assisted me with my passport application, made it a very quick and easy process for my family. Thank you”
“Love this location. The two ladies that work the front desk are amazing. They keep you from making mistakes that would impact your delivery times. They are very nice and courtes.”
“09/28/23 ...I live in one of the apartments on Lakeshore Blvd. I've been unable to leave my apartment since 09/15 due to mobility issues. Today our mail carrier blessed me by bringing my mail to my apartment and leaving it outside my door ....I live on the fourth floor. Just wanted to say thank you and you are truly appreciated. YOU REALLY MADE MY DAY. Blessed be.”
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“I cannot thank the team at the Landerbrook USPS enough. Gary and Crystal were outstanding to work with. Their professionalism, kind attitude and willingness to help are outstanding. I compare and contrast this with my actual post office, which I would barely give a one-star rating to. Bravo Landerbrook! I will be back.”