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“Amazing experience.
Both ladies working there were very helpful and provided guidance for me with a very positive attitude.My package was sent and delivered on time with much lower cost compared to private postal services.Thank you for your services.”
“Yup five stars… I went in and received the best and most interested worker who went above and beyond. Now let’s talk about the those who deliver to MY address. NO STARS since the young black lady. I do get my mail but not today and yesterday and a few days back I received the new neighbors package. So now I'm expected to get off work just to do their work?!?!? LIES… Oh not only did I not receive my mail the neighbors mail hasn’t been picked up!!! I know who the dude on Carl street delivers to our old and new address with his racist self!!”
“I have came over a few times to get mail from po box and the doors are locked when they should be open at 8:30 am going by the hours posted on the door for lobby hrs 6:30am very inconvenient. Please have responsible people for this job.
Have returned plenty of times after this post and seems to be taken care of, thank you for addressing issue!!”
“I love this Post Office. They got some sweet people there. They real respectful, I love them. I like this Post Office. They don't have nasty people that have nasty attitudes. They got wonderful people that have real good attitudes.”
“Always a very good spot for your ice cream and freshly made
On my bike packing trips I always go to a dairy Queen it is a mandatory stop for me”
“I visited the office for my daughter’s passport. The process was handled very smoothly and was completed within five minutes. I found the staff to be exceptionally friendly and professional.”
“I like this location bc you’re going to get done what you came to do. The lady at the counter is a nice combo of professional & she’s not taking any crap today. She knows her business & extends herself to make sure you’ll leave there, mission complete! This post office is not to busy and always clean.”
“I want to say THANK YOU to both the Clerk who handled my call, and the Carrier #12 for his help in getting my package delivered corrected. I ended up with a wrong number on the package, they sent me a notification and after I called we corrected my mistake. Both were curious, easy to understand and went out of their way to ensure my package being delivered that Saturday 10/18/25 like it was supposed to be. ??”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“Things change, and they have. The current USPS is a far cry from its former self. Walking into this station isn't bad. Waiting in line is routine as there is always only one clerk assisting people. My route gets a shifting variety of carriers. I routinely get mail addressed to other local houses and can only assume that mail addressed to me is going to other houses as well, and this in spite of my having put up two address plates on the front of my house.”
“I must say, I had an exceptional experience at this post office today. The young lady at the front desk was incredibly friendly and efficient. Despite reading most of these reviews, which suggested a negative experience, I decided to give it a try. I’m glad I did! Good job!”
“we just want to compliment Danielle at the Collinwood-152nd Post Office. Danielle helped us to find a wayward package. Danielle was professional, courteous, and remedied the situation to our satisfaction. Thank you, Danielle!!”
“The ladies at this location are always friendly and welcoming. They always ask if I need stamps or anything else. The post office is always clean and well stocked with supplies. It is a pleasure to come to this location. A++++++++++++++”
“The Lead Clerk, Constance was extremely helpful in obtaining the Tracking number for a package that I had lost my receipt for.. Extremely grateful. Thank you Connie!!!
keep up the good work , you are appreciated. Harvard and Lead rd.”
“For the truck drivers
If you have morning deliveries it’s usually going pretty fast, I got full trailer and it’s takes them to unload like 20 minutes
Good place to unload!”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“Staff ok. It was hell parking & finding the entrance.I drove round, then lurched round. I use a cane at times & i almost threw myself infront of an oncoming bus to make it stop.”
“People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care”
“I have no clue why the ratings are so low, except people rarely leave comments, except to complain. The U.S. Postal Service processes and delivers an average of 371.3 million mailpieces daily. Postmaster DeJoy destroyed hundreds of automatic sorting machines in 2020 and those have not been replaced. Think about that when when wondering why packages seem to stay for days at major hub locations that use to have these sorting machines and now everything has to be handled manually by people that don't have any monitoring, because everyone is honest, but I digress.
Today I needed to get my taxes mailed and I wanted a return delivery confirmation. Ruby not only greeted me when I entered, when my time came, she was the person to help me out. She was cheerful, helpful, courteous, and efficient.”
“Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours.
Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to privatize everything.”
“I had the BEST encounter with a woman named Acy at the post office counter this morning. I was there to purchase a book of stamps. The way that she delivered stellar customer service was quite impressive. I stopped and told her that NOBODY is friendly at a post office counter and NOBODY at the counter has ever given me a binder of choices for a book of stamps. Her binder was organized and intentionally thoughtful. She is a keeper. Such a beautiful spirit in the 8am hour:)”
“This is the best post office. The staff is so friendly. They do kinda have weird hours, but the worker - it's usually only one person - has to take lunch too just like everyone else. Reliable service. The line is usually short.”
“The woman I usually speak with at the post office is very nice very lovely this I think she said August is 10 years that she's been there I hope she doesn't retire because I really look forward to doing business with her”
“I’ve been coming to this United States Postal Service about once a month for the past 8 months, and one of the ladies there is always so kind and helpful every single time I come in. She’s consistent, professional, and always has a great attitude, which really makes the experience much better. Customer service like that definitely stands out and deserves recognition.”
“A lot of complaints about this location so I wanted to set the record straight. Convenient location lots of with free parking, adequately supplied and fantastic customer service. Yes they are short staffed but that is no fault of the employee. Be patient and nice to one another.”
8AM - 3PM
2201 Broadway Ave, Cleveland
Post Offices
“super duper hard to find the entrance for pickup.. i was circling back and forth trying to find it and it was pretty remote, but workers were helpful and jovial. retrieved my package with no issue”
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“This is my favorite USPS post office in the area!
I'm not sure if she's a manager or the main postmaster, but the woman who appears to be in charge of this location is absolutely amazing and so so knowledgeable and friendly!!!
Both her and the other employees go out of their way to help customers.
I go to this post office regularly, but I also go specifically when I'm confused about what other post offices have told me or about what the online USPS says, and they always help me figure it out.
They're also very efficient and keep the line moving. I'm usually in and out within five minutes, at most 10, even if the line is long. It's rare to find employees that are simultaneously so professional, so knowledgeable, and so nice.
Whenever I go to this post office, it always brightens my day ! Love this location!!! Excellent vibes !!”