The Verizon store in Mayfield Heights provides a convenient location for customers seeking mobile devices, 5G home internet, or business services. Customers can visit the store or place orders online for in-store pickup, same-day delivery, free 2-day shipping, or use express lockers. The staff at this location are highly praised for their knowledge, professionalism, and friendly attitude. Many reviews highlight employees like Nate and Trey, who are described as attentive, patient, and going above and beyond to help customers find the right products and answer questions. The store staff efficiently assist multiple customers at once, ensuring everyone receives good service. However, some services like cancellations or account changes cannot be done in-store and require contacting customer service by phone. Customers also note that after 30 days, account modifications and returns need to be handled through customer support. While most reviews are positive about the service, some customers express concerns about pricing, especially long-term customers and seniors, feeling that loyalty is not rewarded with discounts. Overall, the store offers helpful, friendly service in a clean environment, with a focus on meeting customers' device needs and providing convenient shopping options.
Brian and Bryan were so incredibly kind and patient updating my account with multiple users. They even attempted switching over my father’s iPhone to Mandarin. Wonderful service!
March 2024
Brian was super helpful, definitely recommend this place over the other verizons in the area.
January 2024
Don't recommend this location. I have been here several times, told several different things compared to customer service and personally, I think they lie at any cell phone store to make a buck, but the service I've had here was just plain uncalled for
