Verizon Authorized Retailer in Highland Heights, OH, Victra, strives to create the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have consistently praised the store's exceptional service, with one reviewer highlighting the patience, kindness, and problem-solving skills of the store consultant, who was able to find the best solution for the customer's needs. Another customer was impressed with the consultant's ability to connect an Apple Watch to their phone number, and the overall experience was described as easy and wonderful. The store's manager and overall atmosphere have also received positive feedback, with one customer noting that the store is extremely well-run and that the staff clearly care about their customers. The reviewer would 100% recommend this location to others. Another customer, who had a great experience with the store consultant, stated that they will only do business at this Verizon Authorized Retailer location from now on.
Mark was exceptional providing top notch customer service while setting up my new phone. He is extremely knowledgeable, helpful and polite. The Highland Heights location is fantastic. Many thanks !
July 2026
The technician took care of transferring everything from an older iPhone to a newer one. He was very knowledgeable and helpful.
July 2026
Tony and Jordan were very helpful with answering my questions about my service. They both had very positive and friendly attitudes to everyone who enter the store. It was definitely a positive experience.
