Ken Ganley Kia Parts in Medina, Ohio, is highly regarded for its friendly and helpful staff, creating a welcoming environment that feels more like a small town than a large dealership. Customers appreciate the courteous service from the parts and service departments, especially during urgent situations. One reviewer shared a positive experience with the service team, highlighting the quick and efficient repair of a vehicle issue, which allowed them to continue their trip without delay. The staff, including Brett in the service department, was praised for their speedy turnaround and professional assistance. Another customer, who purchased from the dealership twice within two years, commended the knowledgeable and passionate staff, particularly Damon, who provided thorough guidance without high-pressure tactics. The finance and public relations teams also received high praise for their excellent service. Additionally, the parts department went above and beyond to help a customer obtain a key for their car, even when systems were down. Overall, Ken Ganley Kia Parts is known for its friendly, helpful staff and quality service, making it a trusted choice for Kia owners in the area.
Thank you! If this is Midwest friendliness then I am moving here! My experience is rudeness but here is very friendly staff from service and parts. When in a dire stretch they helped. I will be using them for all my Kia needs when in OH.
January 2023
The parts department bent over backwards to help me get a key for my car. Cutter system was down there and other dealerships and security companies.
