AutoZone in Mentor On The Lake provides terrific customer service, with staff frequently going above and beyond. Customers report quick, efficient, and kind experiences while getting help with repairs and parts. Employees are noted for their willingness to personally assist with tasks like fixing a key fob, installing a new windshield wiper in the rain, and helping with a broken dipstick. The friendly staff makes customers feel connected, valued, and appreciated as a customer, which is described as rare these days. Many customers express that they were helped back on the road efficiently and left exhilarated with the treatment, ensuring they will return.
Helpful staff went above and beyond with installation of battery.
May 2024
The service was great. Employee was friendly, courteous & knowledgeable.
December 2023
Had terrific customer service from Jay, the manager....spent about half an hour with me, fixing my key fob for my Buick. Jay definitely went "above and beyond" - kudos to Jay and his wonderful team!!
