Citizens
BanksHours:
8715 Mentor Ave, Mentor OH 44060 Hours
About Citizens
Citizens is a banking institution that aims to provide exceptional service to its customers. With approximately 1,100 branches across 15 states and around 3,100 ATMs, Citizens offers a wide range of banking services, including assistance with major financial decisions such as buying a house, paying for college, and planning for retirement. Customers can stay connected with Citizens through their award-winning mobile app, online banking, and a dedicated customer contact center. The bank is known for its friendly staff, who strive to make the banking experience smooth and efficient, as evidenced by one customer's positive experience of completing multiple transactions in under 15 minutes. However, some customers have expressed frustration with the recent changes to the bank's ATM software, which has made simple transactions more time-consuming and inconvenient.
Most Recent Reviews
September 2026
Love the bank, they are very friendly it’s a good atmosphere. I needed to call the bank to ask them a question. I decided not to call the branch because they’re always busy, I found an 800 number. I called the 800 number which is a customer service number. I was connected immediately! I had the most friendliest...
read full commentAugust 2026
Elizabeth is a very friendly and helpful person. I needed to open an account for an Estate and she made the experience very comfortable. She explained and answered any questions I had. Pleasant person to have assisted me. Thank you again Elizabeth.
July 2026
I have always had a pleasant experience with this bank. Matt has always helped with any issues I have had. Been with Citizens Bank for over 30 years.
More Comments(21)
Nearest Citizens Bank Stores
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- Mentor, Ohio
