Firestone Complete Auto Care, located in Mentor, OH, has been serving the community since 1926, providing a range of vehicle services, including maintenance, tire sales, and repairs. Customers have reported mixed experiences with the business. While some appreciate the friendly and professional staff, as well as the efficiency of services like oil changes and tire rotations, others have faced challenges with appointment scheduling and follow-up service. There are concerns about delays, with some customers finding that their vehicles were not attended to as promised. However, many have praised the staff for their quick response, particularly in urgent situations, such as tire repairs. The availability of lifetime alignments is a plus for some customers, though pricing has been noted as potentially higher than expected. Overall, Firestone Complete Auto Care aims to deliver reliable auto care tailored to individual needs, making it a convenient option for those seeking comprehensive vehicle services in the area.
Excellent customer service, very accommodating, thorough and completed the job quickly.
March 2025
Appointments seem to have no meaning here. Made an appointment several days in advance for 10am and dropped the car off at 9:30 and let them know I needed it back at noon. Came back at 12:15 and they hadn't even started yet. Only came due a recommendation, and wouldn't recommend.
March 2025
Wasn't satisfied with customer service. Never emailed my receipt.
