The Great Escape Mentor is a trusted business known for its helpful staff and quality service. Customers appreciate the friendly and knowledgeable team members, such as Dave and Patrick, who provide thorough water tests and honest advice. Unlike other pool stores, they ensure customers do not buy unnecessary chemicals, offering fair prices and great deals, like on a whisky barrel table. The store is also praised for its efficient installation team, who work seamlessly and quickly, demonstrating impressive teamwork. Customers who have needed assistance with pumps and filters found the staff to be very helpful and reliable. While some mention minor challenges in scheduling, overall, the experience at The Great Escape Mentor is positive, making it a go-to place for pool supplies, water testing, and outdoor furniture. The staff's honesty, efficiency, and friendly approach make it a dependable choice for pool and outdoor needs.
Fantastic first time in the store, Amazing customer service and knowledge. They had every answer I wanted while looking around and were very diligent when finding out information for me.
October 2025
Wonderful selection. Helpful, knowledgable staff, and great deals.
September 2025
Dave and Patrick were very friendly and helpful regarding all my purchases at the store
