The Great Escape Mentor is a trusted business known for its helpful staff and quality service. Customers appreciate the friendly and knowledgeable team members, such as Dave and Patrick, who provide thorough water tests and honest advice. Unlike other pool stores, they ensure customers do not buy unnecessary chemicals, offering fair prices and great deals, like on a whisky barrel table. The store is also praised for its efficient installation team, who work seamlessly and quickly, demonstrating impressive teamwork. Customers who have needed assistance with pumps and filters found the staff to be very helpful and reliable. While some mention minor challenges in scheduling, overall, the experience at The Great Escape Mentor is positive, making it a go-to place for pool supplies, water testing, and outdoor furniture. The staff's honesty, efficiency, and friendly approach make it a dependable choice for pool and outdoor needs.
After a terrible experience at Ohio Pools & Spas in Mayfield Heights, we came here looking for a hot tub. Dave (I think?) was super helpful, ended up walking out with a hot tub & a patio furniture set. Thanks Dave!
August 2024
Great staff. Mike was extremely friendly when explaining the results from my water test. This location will be my go to for pool supplies.
May 2024
Amazing staff. THANK YOU DAVE!! I WILL ALWAYS COME TO THIS STORE because of you. Very knowledgeable and helpful
