The UPS Store in Mentor offers expert packing, shipping, printing, and mailbox services. Under new management and ownership, the store is now friendlier and more efficient. The staff is courteous, professional, knowledgeable, and very friendly, providing fast and helpful service. Customers report great, attentive, and top-notch customer service, especially for Amazon returns, even during busy hours. The store is clean and well-staffed, with no waiting. It provides exemplary customer satisfaction.
I return A LOT of stuff. I got Shannon both times this week! She is so sweet and knows her stuff! All the stars!!!!
June 2026
Shannon is the best! Time and time again. I’m not going to Heisley anymore.
May 2026
New ownership and it shows!! Management is great and the crew seems much happier too! A very different experience from what it used to be. They are happy to take your Amazon returns and don’t act like it’s a burden. Thank you to the new owners for all they are doing!
