The UPS Store in Milford offers packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. It is locally owned and operated. Customers frequently describe the service as great, friendly, helpful, and excellent. Many reviews highlight easy and quick Amazon return drop-offs, with staff providing extra help like bags or troubleshooting return issues. The core staff is noted as good, with specific praise for a manager and an employee named Maddie, who are recognized for going above and beyond. They are described as providing wonderful customer service, being polite, helpful, and accommodating, and making processes quick and painless. They assist with complex tasks like finding tracking numbers, contacting distribution centers, and handling specialty packing and shipping with care.
However, there have been inconsistent experiences. A few customers report terrible experiences with some employees, mentioning incompetency, a failure to comprehend requests, and mistakes that ruined specialty paper. While management is appreciated for their willingness to help and address issues, these incidents highlight that mistakes can happen, particularly with newer staff during training. Overall, the store is seen as a reliable resource for a wide range of shipping and business needs, with a team often praised for expert service that solves problems even when corporate support cannot.
Maddie and her team went above and beyond to provide outstanding customer service when I came in today to have several documents notarized and witnessed. While they were helping me they were also assisting other customers. And all with a smile on their face and a great attitude.
July 2026
The kids that were working here when I stopped in are really hard workers and nice.
June 2026
The store has been remodeled since the last time I was in there. Well, they are still putting the finishing touches on it. Counter now faces the door which means they face the customer, always a plus! More condensed public area, we'll see how that works out in Jan & Feb when it's gift return time!
