Fitness & Gyms in Montgomery, OH

“Most efficient workout situation. 60 minutes, turn your brain off, follow the expert instructions, get a great full body workout. Done!
The trainers and staff at Montgomery OTF are professional, friendly and fun.”

“Terrific facility. Lots of options for walking, running, machines, three pools, terrific staff. Would note that there are a lot of adult exercisers who are rehabbing or keeping up health as they age. Not as many young people as other gyms.”

“Edited to add - I was able to speak with staff from both membership and the head of the aquatics department. Both took my concerns seriously, listened effectively, and brought my concerns to the appropriate people. I was able to easily cancel my kids memberships and their swim lessons with full refunds, and the aquatics department offered private swim lessons for my kids, which I may take them up on in the future. I was also told that the swim instructor would be getting additional training to make sure my experience isn't repeated.
In the end, I felt that my concerns were validated, I was listened to, and an appropriate response was taken. I have increased my review from 2-4 stars, since I do like the work out facilities, and have had good experience with the personal trainers.

Original Post:
We had a really horrible experience with the kid swim lessons today. This was our first time in the building as members, and I will be canceling the kids memberships and their swim lessons tomorrow.

I'll start from the beginning.

I took my kids out to swim lessons where we met the swim instructor. For the 3-5 class, she was very concerned with their safety and no-nonsense about safety, which I appreciate, but - it is possible to be concerned about safety while also being kind. Instead of talking to the kids, the instructor constantly talked to the parents, which I felt was an interruption to their learning.

My daughter in the 6-10 class was about 5 minutes late, which I apologize for, but this was where the worst part of our experience happened. The instructor was going over safety protocols with the students, and asked in front of all of the parents and students how old she was. My daughter happily said 5 1/2, and the instructor then announced in front of everyone that because my daughter is so short, she would need to stand on the stairs. Then, she asked if my daughter could open her eyes under water. She is not at this level yet, but again, we were told by the head of the swim school that she would be fine in the 6-10 class. The instructor also said, to me, that the pool was very cold and implied that my daughter would be too uncomfortable to participate.

My daughter cried out of a feeling that she couldn't do the swim lessons (the instructor definitely instilled in her a lack of confidence before she even touched the pool) and embarrassment. I was also incredibly embarrassed. I tried to get my daughter in the pool to no success, and the instructor ignored my daughter the entire time. She didn't even look at my daughter, who was supposed to be her student.

On top of this horrible experience, as I was getting my daughter dressed in the dressing room, a staff member (albeit very kindly) told me to get her dressed in the future in the family locker room. The fact that a family dressing room existed was never once mentioned to me, not by my tour guide or by anyone watching me bring my kids into the adult dressing room.

And finally, there were multiple showers leaking throughout both the adult and family locker rooms.

I will continue my own membership because I mostly joined for the gym, but I will absolutely be canceling my kids' memberships tomorrow, and we will not be continuing with our swim lessons.”