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“Update 1 Month Later:
I had tried calling but also sent a "Contact Me" request through their website. Per the response below from Charles Schwab, the central number did reach out to me but I never heard back from the web request. In the conversation from the central number we aligned that I indeed needed local help. The person suggested that it may be best to stop by the office which I did next time I was in the area. At the office the gentleman working at the front was apologetic and got me in touch with someone to help me that afternoon, I was also provided the persons business card so i had his direct line. Great meeting and they are already helping me within a day. I'm confident they will help moving forward now that I have a contact. I wanted to increase from 1 star to 4 stars as the office visit and engagement was so quick. I would go higher but they still have an issue with initial contact via phone or website request. It should be easier to get a hold of someone but in the short term - go to the office in person to get help.
Original feedback
I am getting the same results of nobody answering the phone at this branch. I had talked to the general customer service number, who were fabulous, and they suggested I work with the local branch on an issue I am experiencing. I have tried several times over the past couple hours and can't get an answer on the "New Customer Consultation" option for this branch. At least have someone answer and take call back information.”
“The direction on google map- is off, it took me to the other side of the plaza. So I got to the bank a few mins before the bank about to close, the teller was very patience with me and able to get the process completed very quickly.”
“I mostly do online banking except for making deposits which I always do from the outside but the tellers are nice speaking but I very sudden go inside the bank just for the convenience”
“The staff at the Milford SR 28 are absolutely fabulous, with the exception of the new manager, who needs an attitude check. My 87 year old father has been using this branch since he moved to Miami Township 12 years ago, and is always greeted by staff with a smile, and by name. Unfortunately, the two times he has interacted with the new manager, she has been condescending and snippy, as if he is bothering her.”
“Awesome service, really helped me out the whole staff. Lost my wallet and had to get a new id but needed cash. Thank you very very much you see this will go out of my way to go back to that branch.”
“I've always had great customer service here and I'm always treated very well. I don't bank there but I deposit for someone else.They don't bother me about opening an account or getting a PNC credit card, like most banks do, when they find out I bank someplace else.I wouldn't mind if they did ask, because it's their job to try to get new business and new accounts started. I would absolutely recommend their services.Even when I've cashed lottery tickets here, they've been extremely professional and they don't act like it was a waste of time or anything.”
“yesterday I received great help, thank you very much to such a wonderful person, unfortunately I don’t remember the name to thank exactly, a wonderful lady helped me solve my problem and even gave my son a toy, I’m really very grateful!”
“I honestly had a delightful visit. I came in because a few problems came up with my account, and everyone was really helpful with getting them sorted out. I didn't have to wait in line, and I was in-and-out in half an hour. Thanks!”
“I had a great time at this branch! The teller was very helpful and prompt. Zoe Mull helped us at the desk, and she was super friendly, answered all of our questions clearly, and helped set up an account. I personally have only had good experience with PNC!”
“I usually go through the drive thru or use the mobile app for my banking needs. However I had to go inside the bank this week twice for a cashiers check. I was greeted warmly by Michelle who directed me to Anna. I was in and out in 10 minutes. The only thing I was disappointed about is the service charge of $5 for each check, but she told me up front. Overall very happy long time customer. Wouldn’t bank anywhere else!”
“I went to this office today to have Fidelity link my bank account to my brokerage account. Emily assisted me and completed the process seamlessly. She was courteous and knowledgeable.”
“Lauren rocks! Super helpful, made great recommendations, and took the time to make me feel heard as a client. I’ve been a PNC client for more than a decade and this engagement stood out.”
“They have been so helpful in last month. Had withdrawals taken out making my account to be overdrawn. They never changed me a thing. Been with PNC since 1990. They are the best.”
“I've been with this PNC location for 10 years now. The staff and service is exceptional and always has been. I highly recommend banking at this PNC location in front of Krogers in plainville.”
“I needed help with an audit and the folks at this branch did an exceptional job in helping me. I have been a customer for over 30 years and I have always had great customer service from PNC banks especially this branch!”
Open 24 hours
5261 Kings Mills Rd, Mason
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“This is our nearest PNC branch that we've been banking with for over ten years. We opened student accounts when our girls went off to college here, and we've gotten many documents notarized. They've always been friendly and efficient. We went recently and they still have a drive thru and ATM, but the lobby is locked. We called to make an appointment to get docs notarized, and a manager greeted us to let us in. They are Covid conscious and use acrylic barriers and masks. We enjoy banking here!”