New Albany Ace Hardware is a local family owned independent hardware store and a proud member of the Ace Hardware cooperative. It is a warm and friendly place for customers to shop and an asset to the community, offering free coffee and popcorn and being dog friendly. Reviews consistently highlight the excellent customer service, convenient location, and helpful, knowledgeable, and friendly staff. Employees are described as dedicated, patient, and tenacious, willing to put in significant time and effort to assist customers. This includes helping to program a car key, assisting with fixing a motorcycle, patiently finding a specific screw from countless options, and providing knowledgeable advice for projects. Customers report having nothing but positive things to say, highly recommend the store, and express sincere appreciation for the personnel and their excellent workmanship. They find the staff to be professional, kind, courteous, and always willing to help, making it a go-to location for all hardware needs.
Had key made, sweet staff that welcomed me in and thanked me for the business.
November 2025
This is a wonderful hardware store! Everyone is extremely friendly, helpful and knowledgeable. Chris Haddle assisted me most recently and provided professional and personable assistance with the project that I was working on. I have never been dissatisfied with the customer service or the merchandise i received. Thank... read full comment
October 2025
I go here to buy my tools they got the tools you need bought a STIHL Chainsaw here its the best Chainsaw on the market.
