The Home Depot in East Columbus serves the local community with a wide range of tools, appliances, outdoor furniture, building materials, and gardening supplies. It aims to support customers in both home improvement and gardening projects, whether big or small. The store is often well-stocked with the items customers need, and staff members are generally available to answer questions and provide assistance. For example, one employee from the garden section went above and beyond by helping locate a difficult-to-find product and retrieving it from a high shelf, demonstrating dedication to customer satisfaction. However, experiences vary. Some customers find the store to be a typical big box with a broad selection, though occasionally items are unavailable. Customer service, especially regarding installation and product support, is sometimes disappointing; there are reports of long wait times, unhelpful responses, and issues with installation services, leading some customers to prefer other stores like Lowe’s. Online ordering is also criticized for being unreliable. Parking can be challenging at times, adding to customer frustration. Despite some negative experiences, the store generally provides a convenient option for DIYers and professionals seeking home improvement supplies. The staff's willingness to assist and the store’s broad product range make it a useful resource, though improvements in service quality could enhance the overall experience.
Great store . Bad customers parking like they own the exit
August 2026
Thank you so much Tyler for loading my 15 bags of soil on the cart and in my car. Very patient and nice!
July 2026
Kari Gillespie in the appliance department is a true gem! We had a new LG dishwasher delivered and the installation was not done correctly. Kari helped us resolve the issue and followed up to make sure the job was complete. Thank you Kari!
