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“What can you say about such a nostalgic store. Let's see, they have everything and then some, the two gentlemen working there are helpful and just wonderful with great laughter. I think this store carries anything and everything from items you cannot find other places to antiques. I was pleasantly suprised to find good quality lamp oil. They wrapped the glass items I purchased with care. I went back about 60 years when I would go with my dad to the hardware store for nails, wood or screws. . Thank you for the most wonderful experience and bringing back a most cherished memory for me. Wonderful place!”
“Well staffed and knowledgeable. Not on my usual route. Prefer hardware stores over big box for lots of reasons. Well organized store and found replacement wicks and had keys cut. Very nice experience.”
“I love this store!!! They always have what I’m looking for and the moment I walk in, someone is right there to greet me and to ask if I need any help. It is amazing to have great customer service back again; stores like Home Depot and Lowes do not come anywhere close to treating the customer with the level of respect and kindness that Ace Hardware of Aurora provides.Kudos to the owners for operating a fantastic store that people can enjoy shopping in and actually get the help that they need. Keep it up!!!”
“So While I had experiance that i shared, I do need to do a follow up. I did received a call from the CEO of Mentor Lumber today to voice his concerns and express a heartfelt appology. In speaking with him he was willing to do something to make things right. The time that he took to listen and do something needs to be known as well, not alot of companies to day do that, Restores my faith in the local guys,,,”
7:30AM - 4:30PM
8334 E Washington St, Chagrin Falls
Hardware Stores
“We love this store!We try to get all our hardware and household stuff here to keep them in business too. Their stock is super for a small business and they can order everything they don’t have quickly. Competitive pricing too. Keep our small businesses open! Thanks Dave!”
7:30AM - 4:30PM
143 E Washington St, Chagrin Falls
Hardware Stores
“I needed a simple flapper for a toilet repair that I have to do every 3-5 years in my home. I went to Ace Hardware and bought the piece after consulting with an employee and showing pictures. When I went to install I quickly realized it was not the part for my toilet. I had to go back to Ace where I learned they did not carry the flapper I needed. Went to Home Depot and no luck there either but a friendly man from H.A.S. Construction also shopping told me I’d need to go to Cleveland Plumbing Supply as the part I needed and had purchased in the two previous stores for the last 15 years was no longer sold anywhere. When I arrived at Cleveland Plumbing John greeted me and was the first person that knew exactly the part I was searching for, got it and quickly rang me up and I was out the door! This is the place to go now! Thank you John!”
“Went in to buy some appliances. The owner greeted me at the door and he is amazing. I explained what I was looking for and he gave me reasonably priced options. One of his sales reps helped me look at the samples answered all my questions and was very patient.”
“They Had exactly what I needed and the place was well stocked. But don't show up any earlier then 8:00 am sharp... The employee stood in the doorway with the door locked and stared at me until 8 o'clock exactly lol. Just following rules I suppose”
“Best thing to do at any home depot is know exactly where to look for what you're after. Search your store, check in stock availability for aisle and bay. Help can be thin sometimes”
“The schedule of work went precisely as they said it would . From the estimate to the finishing plumbing hookups everyone showed up on time as scheduled . Granite countertops fit perfectly and along with the sink have changed the look of my kitchen completely for the better . Would definitely recommend them to a friend .”
“I would like to give Terry a special shoutout. It’s was my birthday Memorial Day weekend and I was looking for a new charcoal grill to cook on for my family . Terry ,in gardening ,went above and beyond to help me find one that’s was in a box . Unfortunately it was no where to be found.
I ended up getting the display model and he even took it down for me with no help or push back. He’s a very kind, patient, and overall good human being. The world could use more people like Terry. Thank you so much for your help.”
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“Great local supplier. Jeff runs a good shop and has pretty much anything you need as a mason and most tools for any other trade. If he doesn’t have it, usually he is able to order it. Glad to have them locally here”