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“Visited the North Olmsted, Ohio store on a busy Saturday afternoon—definitely recommend making an appointment ahead of time. Service was excellent. Thomas was incredibly helpful, made everything quick and easy, and explained all our options clearly.
Even though the store was busy and a bit short-staffed, the entire team was friendly, welcoming, and worked well together. I also saw employees taking extra time to help an older customer save money, which was really nice to see.
Great experience overall—we left very happy with our new phone. Highly recommend!”
“The manager Tommy is soo awesome! He made a very long drawn out process as simple as possible and was patient with me, the phone and customer service when my new iPhone wouldn't properly port my phone number from another carrier.
As we waited off and on for about an hour, Tommy was extremely personable. We talked about Apple vs Android debate and the different live action animes that we like.
Again, I didn't leave the store until all of my issues were resolved and questions were answered! Great customer serivce, FIVE STARS!”
“I came here to change my phone number! It was alittle difficult because it was free to change it online in the app the employee wasn't really walking me through and helping me so I asked for the manager and it was well from there! Thank you! I'll be back maybe for a new phone in a few months ! Hehe !”
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“Kenn was very patient and helpful, he was very helpful showing us all of the possible offers and cheapest way to do what we wanted. Would definitely recommend going to this location.”