{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“My cousin and I recently bought phones and switched to spectrum, we had Laura help us, she was so helpful, took her time and was very patient and when I had issues with my new phone Laura was so helpful to try to resolve the issue, I am so glad Laura was the rep that took care of me, and the one in the store I will go to in future. Spectrum is lucky to have her”
“Kendall and Todd are amazing! I came in very anxious with a personal issue with one of my lines. They both went above and beyond to make sure my problem was resolved and also help with other details I hadn't even thought about. Thank you both for working so hard for me!”
“Stopped in with an emergency with my phone about 15 minutes to closing time was greeted and taken care of with no grief or hostility ..so rare these days to have good customer service like that”
“I got my internet from spectrum and 2 phones for and my wife. For a year I will pay for one phone service and the second for free. After years paying page plus $60 now I'm paying only $30 for both phones. The internet streaming also is excellent .”
“The real MVP's. Helped me with a pin issue when I had to file a claim for a broken phone. Customer service here is above and beyond. Thanks again guys for putting up with my shenanigans!”
“We had a great experience working with Store Specialist Vinnie recently. We were switching to Spectrum from another carrier and my husband's phone unexpectedly would not transfer. The reason why was explained and we realized it was our responsibility for this happening. Vinnie is so very knowledgeable and calm and we really appreciated her.”
“Went there to get there 5g home Internet and the guy that helped me was awesome he helped me get it set up and was very friendly and helpful and I would recommend them to anyone and everyone”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Internet Service Providers
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Rico did a great job assisting me with getting my new devices. Walked into this location expecting to wait like usual but I was immediately assisted. A nice Verizon employee named Rico helped me from A to Z. He answered all my questions, helped me set my device up, and even helped me add a line for my son for almost no cost with a promotion he found. The great service and professionalism at this location is unmatched!”
“Change service sever months ago and Verizon Corp. owed me a refund. I was unable to secure it via the phone or the Internet but the manager at this location took time out spent an hour securing my refund from the corporate. Thanks again.”
“I was setting a voice recognition password for my new phone and a nearby dog barked and ran away.........Now I am still looking for the dog to unlock my phone :)) Love the staff here….my friend Feras helped me out with my new phone……absolute tremendous person!!!!”
“Came in to upgrade my iPhone, ran into some troubles but Hunter and the manager (didn’t get the managers name) but they were both super helpful in resolving our issues and getting my mom and I upgraded. Definitely stop by and Hunter will get you all squared away. He was awesome!”
“I came here to change my phone number! It was alittle difficult because it was free to change it online in the app the employee wasn't really walking me through and helping me so I asked for the manager and it was well from there! Thank you! I'll be back maybe for a new phone in a few months ! Hehe !”
“All went well except for the Rep adding a monthly service plan to my order, as well as a $35 monthly fee until I connected my new device. I was subsequently able to eliminate those charges. Nevertheless I will continue to be a customer, at least for the time being.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I would lije to acknowledge Trey at the Crocker park store in Westlake OH. He went above and beyond to help me with my problem. Excellent customer service Trey! It truly is a rare thing these days. Thanks again!!”