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“I sought the services of the JL Smith Group to help with some initial financial planning and could not have been more pleased with my experience. The team was very professional and knowledgeable! They helped steer me on the right financial path and we’ve built a great rapport. I definitely trust them and look forward to continuing to use them for other financial services down the road!”
“I second the 5-star ratings of other iPlanGroup customers. When I called, I usually quickly reached a person -- never a robot -- who was invariably friendly and helpful.
I had left a small amount of money in my account and neglected to close it before the annual fee was assessed. However, at my request, the fee was reversed and I received the full amount remaining in my account (less the $5 ACH fee).
Thank you, Eri and Aulona!”
“PNC is not where I do my banking. However I have been here several times for work and I have 2 clients whom are very pleased with PNC services! The customer care is a high point! Always greeted with a smile”
“I needed to open a new business account and was helped by Julie Perez. She was extremely skilled and helped me find solutions to overcome obstacles and my mistakes. She went way above my expectations. She is an asset to PNC and she is a wonderful human being. Keep up the good work Julie”
“Really great experiences at this branch. Folks were running a little late in opening. It was clear they were working as fast as they could, apologizing for waits that were minimal to non-existent. No apologies were needed, but it was great to see how much they valued the customer. If you are in the Lakewood, Rocky River, West Park, or Fairview Park area, I highly recommend this PNC.”
“I was completely impressed with the genuine professionalism and customer service from Jaclyn McGuire. Even through the phone, I could feel her affable demeanor and it brightened my day. So happy there are still people who choose to be positive and have an upbeat personality.”
“I don't know if it's just good luck, but I've had nothing but positive experiences at this branch. Easy deposits and withdrawals, friendly tellers, and prompt assistance with the higher-ups when necessary (like for setting up joint accounts with my husband). Felt a need to leave a review here after seeing the poor reviews!”
“I had a great experience working with Bryan Skolny, a business banker at PNC Bank. Bryan was knowledgeable, professional, and genuinely interested in helping my business succeed. He took the time to understand my company’s needs and walked me through the different banking options available, making the process simple and stress-free.
What stood out most was his responsiveness and attention to detail. Any questions I had were answered quickly, and he made sure everything was set up correctly from the start. It’s clear Bryan cares about building long-term relationships with his clients, not just completing a transaction.
I highly recommend reaching out to Bryan Skolny at PNC Bank if you’re looking for reliable support and guidance for your business finances.”
9AM - 1PM
343 W Bagley Rd, Berea
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“Just wanted to thank Sherry at the N.Olmsted location for sharing with me how to lock my cards. I had no idea I could do that for years. This came in so handy when I recently noticed I was involved in a scam. She is super helpful and friendly. Thank you Sherry!”