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“I've been working with Joe for a few years now and besides him helping me attain financial freedom, he's been wonderful about paving my path to retirement so I don't have any worries. Speaks in a language that I understand everything he's recommending. Very very professional.”
“I second the 5-star ratings of other iPlanGroup customers. When I called, I usually quickly reached a person -- never a robot -- who was invariably friendly and helpful.
I had left a small amount of money in my account and neglected to close it before the annual fee was assessed. However, at my request, the fee was reversed and I received the full amount remaining in my account (less the $5 ACH fee).
Thank you, Eri and Aulona!”
“Just wanted to say that Ginny and Julie (branch manager) saved the day when they noticed I was in distress by the atm. I couldn't find my card because I drove away, letting the machine take my card. Thanks again ladies, it was above and beyond, especially since it was after hours”
“PNC is not where I do my banking. However I have been here several times for work and I have 2 clients whom are very pleased with PNC services! The customer care is a high point! Always greeted with a smile”
“Really great experiences at this branch. Folks were running a little late in opening. It was clear they were working as fast as they could, apologizing for waits that were minimal to non-existent. No apologies were needed, but it was great to see how much they valued the customer. If you are in the Lakewood, Rocky River, West Park, or Fairview Park area, I highly recommend this PNC.”
8:30AM - 5PM
2341 Crocker Rd, Westlake
Investing
“I was completely impressed with the genuine professionalism and customer service from Jaclyn McGuire. Even through the phone, I could feel her affable demeanor and it brightened my day. So happy there are still people who choose to be positive and have an upbeat personality.”
“I had a great experience working with Bryan Skolny, a business banker at PNC Bank. Bryan was knowledgeable, professional, and genuinely interested in helping my business succeed. He took the time to understand my company’s needs and walked me through the different banking options available, making the process simple and stress-free.
What stood out most was his responsiveness and attention to detail. Any questions I had were answered quickly, and he made sure everything was set up correctly from the start. It’s clear Bryan cares about building long-term relationships with his clients, not just completing a transaction.
I highly recommend reaching out to Bryan Skolny at PNC Bank if you’re looking for reliable support and guidance for your business finances.”
“I don't know if it's just good luck, but I've had nothing but positive experiences at this branch. Easy deposits and withdrawals, friendly tellers, and prompt assistance with the higher-ups when necessary (like for setting up joint accounts with my husband). Felt a need to leave a review here after seeing the poor reviews!”
8:30AM - 5PM
1800 Crocker Rd, Westlake
Investing
“Fidelity has met all of my financial goals. Their service is exceptional, especially, Mitchel Seelinger who is very knowledgeable and professional! He has helped me immensely in all of my needs. I highly recommend Fidelity with all of their financial services.”
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“We came into the North Olmsted branch in a panic while trying to close on our new home — there was a hold on our account we couldn’t resolve over the phone, and we walked in with no real expectations of a fix.
Brittany greeted us and immediately understood how stressful the situation was. She was incredibly friendly, but also proactive — she listened, grasped how big a deal this was for us, and took charge until it was resolved. Thanks to her, we were able to move forward with closing on our home.
Brittany was a true advocate for us!”