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“I came into the store very dejected and left elated. Jess is the best customer service representative I’ve ever come across in my 66 years on earth. She is patient, kind, puts you at ease and really takes the time to let you understand everything there is to offer. I came out with an amazing new iPhone and WiFi plan that combined is the same cost as my old Verizon phone, Wi-Fi not included. She should teach customer service in every industry and what a wonderful world it would be. AT&T, you won the lottery with her, do whatever you have to so she stays!”
“Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“The guys there are awesome and I have been a customer at the avon location. Ever since I with verizon. Nick has help answered all my questions. So has the rest of the guys who work at this location. Thanks for having such qualified people working for verizon.”
“Kyle was beyond amazing and took the absolute best care of me. I could not ask for a better experience at Verizon. Especially when upgrading my phone. Thought it was gonna be a mess. Thanks kyle :)”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“I went in the store to look at the new iPhones because a camera lens broke a couple of months ago and last night my screen protected cracked(again)and I ended up purchasing one. The clerk was very helpful and pleasant. The process was very easy and done in a reasonable amount of time.”
“Today we stopped in to see about switching from Verizon. Zach helped us get everything taken care of. He went above and beyond to help us and was super friendly. This will definitely be our go to store! Thanks Zach! :)”
“So helpful and kind! Resolved our issue in 5 minutes! We started with our local AT & T North Olmsted branch. They turned us away, lied and said no WiFi since the hail storm a week ago. We knew it was a lie as we’d stopped in the day before and they had WiFi. They sent us to Apple Store at Crocker park who apologetically sent us to AT & T at Crocker. The representative at AT & T Crocker wouldn’t even talk to us. Didn’t even look up from what he was doing. We next went to AT & T Avon. We were so grateful as they were so kind and helpful and resolved our issue!”
“I had had my cell for a while and it was getting pretty full we had a power outage but when the power came back on it completely fried my phone I thought all the medical stuff for my parents all my passwords everything was completely gone I took it to them and he worked on it and worked on it and he had to tear the whole thing apart I did get a new phone and he managed to put everything in my new phone would recommend 100% I'm VERY pleased with the service”
“Dude! Ask for Kevin he's the man.
He easily explained everything as well as the process on everything.
Super solid dude exsplain everything perfectly and very patient as well as very chill and informative!
Did Not leave feeling misinformed lost or confused! Amazing energy and customer service!”
“Came into the North Ridgeville store with a number of problems on my phone and was frustrated to the max! Logan was an absolute help in assisting me with my emails, apps and questions. His professionalism and help was greatly appreciated. You are lucky to have him as sales rep…..Many thanks!”
“Went to update my phone on May 1 the guy Mohamed was great explained things well & answered all my questions he was very helpful ! I walked out with a new phone !”
“Brandon was amazing. Very professional. I stopped into this Att this time last year and disliked every bit of it... I heard he was the manager and he has turned that store around. One of my favorite stores now!!! Great customer service.”
“Staff members were very friendly and courteous upon entering. They were knowledgeable and helpful in finding the item I needed and since I have a disability, they assisted me as I was leaving.”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Mobile Phone Accessories
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Was helped by Tara…I hope that was her name…I was there on Friday the 14th of August 2026 at 10 am…I was having trouble with my iPhone where my text messages were green instead of blue and my FaceTime was not working…she took her time to find the right fix.. never felt rushed and she never gave up till she found the answer…she was outstanding and would go there if ever I had another issue but only when she was working.. thanks att for hiring great helpful employees.. she deserves a raise!”
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“Whenever I come in I’m always taken care of just the way I want if not better, amazing service, does amazing job on anything that I’ve gotten fixed here and has good prices, would definitely recommend coming to wireless express”