“Ken was great. I needed a new phone and he made a recommendation, helped me pick accessories, explained a promotion, started the transfer process, realized it hadn't completed properly and redid it, and gave me instructions for checking the transfer and turning in my old phone. It was the easiest phone purchase I've had.”
“I stopped to upgrade my iphone and I was greeted with open arms and bright smile. “My name is Chris and I’m the store manager, how may I help you?” Chris was training a new store salesman. Chris was an amazing trainer and teacher. Chris displayed the eagerness.and asked all the right questions to move things along. He offered every single option to make that I received every thing that I needed. This was the best experience that I had ever had. Thank you Chris of the Center Road, North Ridgeville, Ohio location.”
11AM - 7PM
27309 Wolf Rd, Bay Village“Nick isn't normally at this store but I highly recommend him for his professionalism & grace. This store had everything & more of what I needed & was looking for & more.”
“Thank you so much Cristaly for all of your professional knowledge and was able to help us out big time with our service superb great service 10 stars will definitely be recommending you”
10AM - 7PM
34266 Center Ridge Rd, North Ridgeville“I have nothing but good things to say about my experience with Ash at Cricket Wireless today! Ash has wonderful customer service skills. We came in very close to closing time to get switched over to Cricket due to a very bad experience with mint mobile. He stayed late to help us, and was so helpful throughout the entire transaction. He was also making us laugh, so it made the entire process so much more enjoyable. He gave us his card and let us know he’s available for any questions that may arise in the future as well, which is so appreciated. Thank you ash for all of your help, we are so grateful you helped us today!I will definitely be referring friends and family to him in the future ?”
“City Cell service was awesome on Wednesday, I purchased a iPhone XS Max from Mike, he took the time to set the system up for me, amazing. So I purchased ear buds and an iPad keyboard from him. Go, go, go!!!!!! Thank you Mike.”
11AM - 7PM
15234 Triskett Rd, Cleveland“Stopped in to get an Apple Watch replacement charger for my work desk. Uriah was super helpful, he suggested the perfect docking station to charge not only my watch but also my phone at the same time. It works amazing and is fast to charge! Great service”
“Sarah and Jessica are absolute angels!!! We have been to the store 2 times with different issues (that were totally our fault) and they went out of their way to fix it! Seriously the best!!!”
10AM - 6PM
14057 Lorain Ave, Cleveland“Came in with 2 iphones. One needed service for a month & the other needed a new battery. Got service hooked up on the one phone instantly & for under $20.The other phone we weren't so lucky with, after replacing the battery the phone was still being weird & CB, the employee that helped us really did everything he could to diagnose the issue & fix it. The phone was trash, but I am very happy with the CB & his hard work. This is the only place I will take my phones when we have issues, they are trustworthy & quick. Highly recommend!”
10AM - 7:15PM
14057 Lorain Ave, Cleveland10AM - 7PM
18344 Bagley Rd, Middleburg Heights“Verizon has always been expensive but I've never once had a hard time from any associate or experience from the store I currently go too and have been a customer for many years and plan too as long as I can afford it.”
9AM - 8PM
36050 Detroit Rd L, Avon“The Avon location is 100% better than the Lorain one. I felt comfortable and safe immediately. Brad is very knowledgeable and patiently answered all of my questions. Great job Brad!!”
10AM - 7PM
414 W Bagley Rd, Berea“I needed to get a new phone today along with a plan that I could afford. Josh helped me tremendously! Got me a great deal on a new iPhone 15, and answered all my questions I had! Was super nice and patient! I Highly recommend this place!”
10AM - 7PM
6869 Pearl Rd, Middleburg Heights“MJ is the most helpful, most knowledgeable and best person to work with regarding Verizon issues. He helped us straighten out a mess a former Verizon employee made with our business plan and has been our go-to-guy ever since. He single-handedly prevented us from switching providers. Highly, highly recommend this store and MJ in particular.”
“10/10 customer service. I just moved into a new place and had to get new internet, and Mellow is the man! He was quick, helped me out with all my needs, and wasn’t pushy at all. No “used car salesman” attitude or anything. If you come to this store, I definitely recommend working with him if the option is available!”
“Tommy was extremely helpful and very knowledgeable. He helped me get a new phone and even helped me pick out a case! He was kind and considerate of every customer that came in the store in the meantime and was able to solve any issues they may have had. He made sure we had his card/number in case we ran into any issues. Great service.”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
11AM - 7PM
645 Chestnut Commons Dr, Elyria“I totally love Cricket wireless.. But this Elyria Branch is under new management and after 6 years of my business, I will now take my 6 lines elsewhere. The rudeness was beyond.”
10AM - 8PM
167 Market St, Westlake“I went into the Crocker Park AT&T, in Westlake, OH, to transfer my phone back to AT&T. The people who helped me couldn’t have been more friendly and informative. I’m so grateful!”
10AM - 7PM
13395 Snow Rd, Brook Park“Mike was the gentleman helping me and he did a fantastic job setting me up with a phone upgrade. I went in there looking for a higher end phone but he was realistic on what I should get considering the person on my plan that it was for. Instead of trying to make a few extra dollars he was realistic and considered what was in my best interest. He was also very respectful and professional. Seeing as the Metro store in Brunswick closed a while back I've had to find other stores to go to. I'm glad I decided to try this location. While I was there he was also able to set me up with an Internet modem and I was able to get their new Internet in home wifi. Great experience”
10AM - 8PM
14717 Detroit Ave, Lakewood“Had a wonderful experience at this location today with a gentleman named Griffin. He was very knowledgeable about all questions we had, and swiftly helped us upgrade and start a new phone line. Griffin you secured returning customers today!”
“Needed to transfer a phone line from a business account to an existing account. I stopped at the store to learn about available multi line plans for our existing account. Dave was extremely informative and helpful. I was able to complete the transfer by the time I left the store. I used to think I had to go to a Verizon “corporate” store for complex transactions. This store is very capable of assisting with all types of issues. I will definitely return.”
9AM - 5PM
14051 Madison Ave Suite # West, Lakewood“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
“Service was amazing. I needed a cheap phone for my son I walked in. He did everything he could to help me out had me in and out of the store in under 10 minutes they were amazing. I highly recommend them don’t pass this place up. These are good guys to do business with.”