O'Reilly Auto Parts store #3313 on Lorain Road in North Olmsted is a well-regarded location praised for its helpful staff and reliable service. Customers consistently report that the staff is awesome, helpful, nice, knowledgeable, and willing to go above and beyond. The store carries parts that other chains do not, often having items in stock that competitors must order. Specific services highlighted include free battery testing, wiper blade and bulb installation, and battery installation. Reviews note employees provide excellent customer service, offering better value, taking time to handle difficult tasks, and being eager to fix any problem. The Parts Professionals are described as outgoing, friendly, and the most helpful encountered. While one customer apologized for a personal outburst, they emphasized that the employees handled the situation wonderfully. Overall, customers express strong loyalty, traveling from other cities because this location is considered the best in their experience.
Always find what I need, that the other part stores don't carry. Everyone is always helpful and nice compared to the other chains.
March 2024
We just came to say that Samantha's customer service was above and beyond. We appreciate her looking up our motorhome batteries and giving us a better value than AutoZone. And they had them in stock, which everywhere searched had to be ordered. Thank you Samantha and O'Reilly. God Bless ?
January 2024
Had to replace a bulb in my jeep, it’s a real pain to change so I decided to take it to O’Riellys. Austin was awesome! I appreciate him taking the time to change the bulb out…I know how much of a pain it can be. Thank you!
