The Original Mattress Factory offers high-quality mattresses and box springs at factory-direct prices. The mattresses are hand-built at the local factory and sold directly to customers in the company's own stores, providing a better value compared to mainstream mattress brands. The business offers two-sided, flippable mattresses made with premium materials, paired with real, flexing box springs that act as a shock absorber for improved long-term comfort and durability. They also provide custom mattresses in unique sizes for specialized needs.
Customers praise the company's no-pressure mattress shopping experience and excellent customer service. Reviewers highlight the knowledgeable and helpful sales staff, fast and efficient delivery, and the overall quality and comfort of the mattresses. Many customers have been loyal to The Original Mattress Factory for years, returning to purchase additional bedding sets for their homes. The business is described as an employee-owned company that cares about its customers.
