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“Compared to the vermilion store, this was the best Verizon experience I've had. Google Pixel was having some issues and they only needed to swap my SIM card. Other stores wouldn't even touch my phone. The manager knows what he's doing and was a great help.”
“I had my iPhone for 4 years and needed to upgrade due to my battery getting worse and worse. Jason (I think) Wells made my experience super easy! Had the new iPhone in stock that I wanted, helped us through getting it all setup, did a quick transfer from my old phone to my new one, put my screen protector and case on and within 45 mins I was walking out the door with my old and brand new phone! Within an hour I had a brand new phone ready to go and able to use with all my old stuff from my old phone already on it!
I highly recommend going in and see Jason for a new phone!”
“I just wanted to say Logan & Jared Were the best help/ Sells Associates that I’ve dealt with in a long time. Such a breath of fresh air considering my circumstances && Switching Phone services after years of going to the same company. They were so patient & Kind and was willing to help me through everything every single time I came in . Glad I switched thanks guys !”
“Don was amazing he was able to switch me from a standard account to a first net plan. He made the switch simple and easy and broke down the cost of everything. He also was able to help me a smartwatch at an amazing price that was affordable to my budget. He went above and beyond for customer care thanks Don.”
“As a previous customer who’s locked out of my phone for 2 weeks now, I walked into Cricket Wireless as a Hail Mary. Although ultimately my issue was not resolved, it was definitely the most positive experience I’ve ever had with Cricket Wireless. Please forgive me as cannot remember the woman’s name, but I’m hopeful you can look at the time stamps and give her the credit she deserves! I was there today 12/30/25 around 1pm. That sweet lady went so far above and beyond the scope of responsibility for me. She was patient, calm, friendly, personable and professional throughout the duration. She made several phone calls on my behalf, and she REALLY tried to get this issue resolved. Best of all, she never looked at me like I was crazy when I sat there crying to her, with my 3 children under foot. She is an amazing person, and this company is very lucky to have her. If she were to benefit from my renewing services, I would do it in a heartbeat. She deserves all the flowers and recognition, today. Thank you, ma’am, for your kindness. I hope you have a great New Year!”
“I switched to boost the other day, Nick made the process very easy. Took the time to understand what I needed and got me the best phone. He's also really funny and made my time at the store delightful.”
“Jeremy was awesome! Personable, Friendly, knowledgeable, and professional. My biggest gripe with going into a cell phone store is how long it takes. He made switching carriers extremely efficient!”
“Al from the Elyria,Ohio store really helped out! He got me and my husband a great plan and some great phones! I cut my bill in half! Switching from AT&T! Want a great cell company with great customer service? Go to AL at BOOST Mobile.”
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“The employees here are so helpful and patient and knowledgeable. We ran into every uncontrollable issue you can think of and these guys were able to solve everything. Thank you!”