Huntington Bank has received mixed reviews from its customers. Many have praised the excellent service provided by staff members like Ashley and Brandon, who are described as knowledgeable, courteous, and compassionate. Customers appreciated their attention to detail and willingness to help, making the banking experience pleasant. However, there are significant complaints about the difficulty of reaching the bank by phone, with some customers reporting long wait times and lack of responses to calls. Despite this, some individuals noted that in-person service was generally good, even during busy times. Overall, Huntington Bank is recognized for its fine service and friendly staff, although improvements in phone communication are needed.
We had to get a title notarized. Justin our customer service representative was so kind and respectful. That in itself means the world and makes me want to continue banking with Huntington.
September 2023
Brandon went above and beyond with customer service and want to ensure he is recognized for truly serving his clients at Huntington. Thank you for being kind, diligent, and knowledgeable with solving my issue.
November 2022
Ashley Dominguez help me and my girlfriend set up our bank accounts. She made us feel very welcomed and she was extremely helpful and compassionate.
