First Merchants Bank in Reynoldsburg, OH provides a wide range of financial services, including commercial banking, personal banking, auto loans, treasury management, personal loans, and home mortgage lending. The bank is known for its trusted bankers and is one of the largest financial institutions in the Midwest. For added convenience, First Merchants Bank offers personal and business online banking, mobile banking, and ATM-only locations as part of the MoneyPass network, allowing customers to access their money at over 25,000 free ATMs across the country. Despite some concerns about the company as a whole, the Reynoldsburg branch is widely praised for its exceptional customer service. Customers highlight the friendliness and helpfulness of the associates, particularly Lisa, who went above and beyond to provide excellent service and turn a customer's day around. The bank's customer service, both in-branch and through the 800 number, is consistently top-notch, with customers expressing their appreciation for the exceptional service they receive.
Both Audra and the bank’s manager, Lisa are awesome employees. I always receive first class treatment. It is a pleasure to do my banking here.
September 2025
I love going inside to make my deposits, Issac, Lisa, and Audrey are all so sweet and always make me feel good
January 2023
Associates are ALWAYS friendly and go the extra mile for their customers. Miss Audra is always kind and handles my questions with ease. I live an hour away from the nearest branch and no matter who I speak with have never had any issues. Customer service on the 800 number is also top of the line. Thank you for being wonderful!
