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“Everyone here this morning were delightful. I have never felt so respected and seen by anyone. All these lovely lady's deserve a raise and promotion🤩💜 100/10 service”
“The Reynoldsburg branch is a wonderful blessing and Cindy Music is such a great manager. We really appreciate her so much whenever we come into see her and have a problem with something. She solves the problem and helps us with it with no problems. There’s no mistakes or confusion after we meet with her she is wonderful.”
“I meet with a Mr. Keith West & thought he did a fantastic job. Very professional, explained all options he thought could benefit me. A great representative for Heartland Bank.”
“My wife and I recently opened a Perferred Checking account with Mark G and later serviced a mortgage loan with Mary D. Both provided professional, friendly and excellent customer service. Very impressed on both occasions how they remembered and greeted their customer by name, felt like small town USA in the big city! Thank you!!”
“After leaving another branch office earlier that day on Hamilton Road, these transactions were a very professional and pleasant customer service experience with Emily Smith-Davis. I definitely will plan on utilizing this branch again.”
“My visit at this branch was one of the most warm and welcoming visits I have experienced in such a long time. The customer service was spot on from all employees that I encountered, including the bank manager. I felt comfortable and valued.”
“Located within the Kroger in the Brewery District this branch is certainly convenient. The staff was courteous and competent, even when navigating the more obscure previous year SEP deposits (as opposed to an IRA). Much much better than driving to their downtown branch, and I can buy groceries when I bank there at the Kroger too. I like the bank inside the grocery store concept a lot, very cool.”
“I always enjoy coming to this branch, as their entire team provides excellent service. I like to ask for uncommon currency, and I am usually able to get some whenever I go. The crew is very accommodating. One of the stylish tellers, Johmai, blew me away recently when I came in, as she had specifically gotten several dozen coins in her drawer with the anticipation that I would request them. Big ups to her, Kenesha, Tom, and Carson who have all been so helpful in my quest! And even though Lisa has moved on, I would like to thank her as well for helping me get my first credit cards years ago!”
“Had a great experience today as my fiancée & I have been shopping around for a joint checking account, and came in with an appointment. Michele was great, got our account opened quickly, and offered some great financial planning tips we plan to implement moving forward.
We also had great service from the Tellers who assisted us in depositing the first check into the account. The lobby was very quiet in comparison to what some of the other reviews indicate.
If you’re looking for a credit union in the area definitely consider them!”
“As a new business owner, it’s very important to take into consideration when choosing a bank to work with. Finding the best is a very challenging process. I couldn’t have asked for a better banking experience than the overall experience I had with Jessica. She was very professional and knowledgeable. It definitely felt like she was just an email away! She made sure all of my questions and concerns were met before exiting her office. When I did leave, I felt very informed and at ease. The staff members are also very welcoming and provide an overall great experience at this location - 10/10!”
“I highly recommend this place. Especially Mr. Logan .. thank you so much .. He has Amazing personality, customer service and very kind and helpful.. Chase bank need to be proud of him..”
“I visited this branch like usual yesterday and got to work with Shannon as my teller. She's helped me before in the past and done a great job, this time being no exception! We had a nice conversation, and she handled my tasks with no issue at all. Like the other employees in this location, she was kind and knew what she doing!”
“Absolutely great experience. Had to visit a couple times for different reasons and the tellers here are just the friendliest people you've met. Made my day.”
“Jennifer helped me set up my own personal account (from a student account linked to my parent). Jennifer was patient with me, answered all my questions and made it as easy as possible. So appreciate you, Jennifer! Highly recommend this branch. Every time I’ve been in, people are kind and very helpful.”
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“In full disclosure, I am not thrilled by First Merchants as a bank and have moved most of my funds to a larger bank that offers more perks, ATMs, and greater transparency as a result. I also would have closed my account here recently altogether before talking to Lisa, who is incredible. Lisa truly went above and beyond, and turned my whole day around with her kindness. They hire and maintain great people here. While the company as a whole could do much better, this particular branch is wonderful, largely because of Lisa and people like her who consistently provide exceptional customer service.”