The Verizon store in Reynoldsburg is a convenient location offering mobile phones, 5G home internet, and business services. Customers can visit the store or order online for pickup, same-day delivery, or free 2-day shipping. The store has a clean environment and staff that can be very helpful. Several reviews highlight the excellent customer service provided by staff members, especially Marshall and Laura, who go above and beyond to assist with questions, device upgrades, and concerns. These employees are recognized for their thorough answers and helpful attitude, making customers feel confident in their service. However, some customers have experienced issues with protection plans, feeling pressured into purchasing them, which led to higher monthly bills. One customer expressed suspicion of possible commission practices, feeling the protection plan was pushed as a scam. Despite this, many customers are satisfied with their new devices and the overall experience, noting that their visits were smoother than previous experiences at other locations. The store's staff is praised for their helpfulness, efficiency, and clear explanations, making this location a positive choice for mobile and internet needs.
Scott was very helpful both times that we went into the Reynoldsburg Verizon location! We needed assistance with getting the best deals for us and he went above and beyond. We appreciate this location so much that I sent my mom to them! Thank you for great customer service!
May 2024
One of the better Verizon experiences I had in many years. I'm happy with my decision to visit a new location then the one I used to go to for my last 3 devices. (phones). Peace!
May 2024
Wonderful experience at this location! Marshall was extremely helpful upgrading my device and getting me connected with a new watch. Very efficient with clear explanations of both the cost and the process!
