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“I wanted to acknowledge some wonderful professionals that assisted me greatly and resolving an issue with my aunts phone service with AT&T. She had accidentally locked herself out of her phone and iPad, which caused a lot of work that I was not prepared for I was able to get into her email and through Apple, however I had great difficulties with AT&T. I had made numerous phone calls to AT&T’s Service and tech-support line with no res Revolution. I had also visited three other locations And was not able to get any assistance with her phone. The Olentangy Store did try to rectify the situation, however, disappointed me by giving me a phone number for “Office of the President “ which didn’t exist. After feeling like there was no possibility of AT&T system in resolving the issue I was told by another store to seek the folks out at the Taylor Park, Reynoldsburg store. I spoke with Shawn and Tre about the issue. They were able to assist me in getting my Aunt’s phone operable again. They were able to contact higher people after back office to get this accomplished. I am grateful to them that she does have phone service and can rest easier knowing that it’s easier for her to contact us. She has Lewey Body dementia and-it’s imperative that we’re able to get in touch with her! Thanks again SEAN and Tre for the wonderful work that you did to assist me and helping my aunt whom has been a customer for at least 20 years! Thanks again for your hard work you’re caring attitudes and the ability to follow through on your promising and commitment.”
“My experience with Nabeel was more than I expected. He was very helpful and very kind. I will be bringing other devices and recommending others do ad well. Thank you.”
“I had a very good experience and some of the best customer service. I recommend all new customers and customers that may not have to best experience with their service provider.”
“They have been very fair so far, everyone reaching out to help.
I have been with T- Mobile 6 months and with any issue it is taken care ASAP. Teri Lynne”
“Larry was FABULOUS! He took my ancient phone and mirrored it perfectly to my nee one, offerring advice on how to take the most benefit from my new phones capabilities. I hope he is still at my local store the next time i need help!”
“Ashlyn was incredible to work with. My cell # was hacked and transferred to another provider. This happened on May 2nd and customer service was no help at all. I came into the store and explained my situation and Ashlynn fixed everything! She was extremely professional and knowledgeable. She needs to be recognized.”
“Victoria is GREAT! Really values Verizon customers. I was working with an associate asking how I can get my bill lowered or I was going to switch and it was like he didn’t really care to dive deep to help me save as I was going to go across the street right after and head to spectrum he said ok and printed me off my pin to switch to get rid of me. BUTTT Victoria seen me standing at the door looking my app before I was about to leave she said wait how can I help you further and really dived deep in order to ensure I stayed a Verizon customer!”
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“Keifer provided outstanding customer service with my recent upgrade of my phone. He was friendly, professional, patient, and genuinely took the time to make sure all my questions were answered. He made the entire experience smooth and stress-free. I would highly recommend him to anyone visiting this location. Thank you, Keifer, for going above and beyond!”