Kenworth of Richfield is a renowned Class 6, 7, and 8 truck dealership with a large service department and a full complement of parts on hand. Although one customer's visit did not go as expected, the owner company, Hissong Group, was proactive in assisting and providing an honorable resolution. Customers praise the quick service, friendly staff at the service and parts desks, and the professional and understanding approach, especially for owner-operators. Reviewers highlight the dealership's ability to promptly address their needs, offer rides, and provide helpful information like torque specs. Overall, Kenworth of Richfield is highly recommended for its excellent service, knowledgeable staff, and customer-centric approach.
The visit didn’t go as expected but the owner company Hissong Group was very proactive in assisting me and trying to make the customer happy. I appreciate your help Hissong Group! They gave an honorable resolution.
December 2024
They got me in and out quickly. Very happy with service. The people are very nice at the service writers desk and at the parts desk.
June 2024
Service and parts have friendly staff. But if it isn't a simple fix then it will be there for a week
