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“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”
“Service was amazing. I needed a cheap phone for my son I walked in. He did everything he could to help me out had me in and out of the store in under 10 minutes they were amazing. I highly recommend them don’t pass this place up. These are good guys to do business with.”
“The guy who I dealt with, Frank, was by far the best phone sales man I've ever dealt with. Extremely professional and helpful. Whereas at most other stores they seem less interested to help when you aren't spending big buck, He worked with me so I got the best phone/plan within the price range I could afford. Great experience so if anyone needs a phone go to the metro store on Fulton you won't regret it!”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“The owner is a very hard working guy. He’s always there I walk in. He helped replace my camera and had excellent customer service. He gave me a big discount bc it took longer than he thought it should have. I’d recommend everyone I know Togo there for phone repair.”
“City Cell service was awesome on Wednesday, I purchased a iPhone XS Max from Mike, he took the time to set the system up for me, amazing. So I purchased ear buds and an iPad keyboard from him. Go, go, go!!!!!! Thank you Mike.”
“I recently visited with my daughter and had an outstanding experience. From the moment we walked in, we were greeted warmly by the staff.
The sales associates who assisted were incredibly knowledgeable and patient. They took the time to understand our needs and helped us find the perfect phone within my budget.
What truly impressed us was their willingness to go above and beyond, we had to leave at one point to pick up my kids and they were so nice to come out of the store to assist me when we came back instead of me having to take my kids inside to complete everything.
Thank you.”
“Great staff always willing to help me reconnect my I phone watch cuz the iPhone store had to a hard reset which sucked cuz I lost over 5,000 photos! Hopefully when I go up there again I get same friendly Verizon guy to reconnect my watch ! Thks and god bless you all !!”
“This is by far the best store in Ohio! I walked in and asked Kenn to sale me on a phone (meaning… telling me about all the perks, positive's and negative’s) Kenn showed me 3 different types of iPhones… & explained the pros and cons) he had so much patience and answered all the questions that I had! Kenn also informed me on the other accessories that I could add to my plan for very little cost. Which was my new Apple Watch and iPad! I walked out of there paying less than 200 for the newest iPhone, newest Apple Watch and a iPad! You can’t beat these specials or customer service! These guys even found a way to get me a phone case and tablet case! #1 in customer service and support. Thank you again Kenn, you’ll forever be my go to guy when it comes to my phone or any other electronic devices.”
“Uriah was so helpful even though I hadn’t purchased my phone through his store. He answered all of my questions and got me set up with resources to help me with eSIM transfer. He was very knowledgeable and patient with me. Thank you!”
“Working with Justin was "Hands Down" the best experience at any Verizon store ever! He was Personable, professional, knowledgeable, and his customer service was outstanding!
He took a bad situation (lost phone) and worked through it with me, setting me up with a new phone. The process has always been a huge pain, but Justin made it quick and painless! Thank you sir!!”
“I am not phone or computer saved. Aisha was so awsome and flexible with her time to really help me out. I so appreciated her, and help me connect to my free screen saver replacement. I could not have been happier with Aisha assistane. I truly couldn't of done all that needed done without her. Thank you Aisha”
“Came in with 2 iphones. One needed service for a month & the other needed a new battery. Got service hooked up on the one phone instantly & for under $20.The other phone we weren't so lucky with, after replacing the battery the phone was still being weird & CB, the employee that helped us really did everything he could to diagnose the issue & fix it. The phone was trash, but I am very happy with the CB & his hard work. This is the only place I will take my phones when we have issues, they are trustworthy & quick. Highly recommend!”
“The lady was very personable. Found what I needed. (A type C to type C) which is surprisingly hard to find in decent quality. Didn't catch her name but I would say they do a good job.”
“Mike was the gentleman helping me and he did a fantastic job setting me up with a phone upgrade. I went in there looking for a higher end phone but he was realistic on what I should get considering the person on my plan that it was for. Instead of trying to make a few extra dollars he was realistic and considered what was in my best interest. He was also very respectful and professional. Seeing as the Metro store in Brunswick closed a while back I've had to find other stores to go to. I'm glad I decided to try this location. While I was there he was also able to set me up with an Internet modem and I was able to get their new Internet in home wifi. Great experience”
“Oh I have been with cricket for so many years. Phones have lasted me for 4-5 years. I just got a new phone. And the staff are super nice and friendly. I never have had a problem yet..they are willing to help. Prices are cheap and are right for me.”
“Zoe was very patient and cordial in helping both my wife and I who are in our senior years and not quite up on technology in today's world, so that was a bonus for us both. One unfortunate thing is the transfer of data did not go well for my wife from old phone to new, her messages didn't transfer and she spent 2 plus hours trying to get her messages transferred from a Verizon technician over the phone with no luck.
Everything transferred from my old phone to new except the pictures that were attached to my messages on my old phone, unfortunately without checking my new phone at the store after the transfer of data before we left the store to be sure all transferred. Unfortunately I gave the sales person permission to clear my old phone of data. So, lessons would be to be sure to check your new phone after a transfer of data before leaving. Technology isn't perfect, but all in all I'm satisfied with my new s24, not sure my wife is though with her s24 ultra.”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Mobile Phone Accessories
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“I went into the Crocker Park AT&T, in Westlake, OH, to transfer my phone back to AT&T. The people who helped me couldn’t have been more friendly and informative. I’m so grateful!”
“Jason made my experience great by giving me patience and being very helpful. Had issues that he could have pawned off on somebody else but he took it upon himself to fix it. Deserves a raise! Thank you Jason for making a stressful day have relief.”
“By far the best experience I have ever had at a phone store. The manager helped me get the new internet air and I love it. Great product and an even better experience”
“I went to all the major cell phone carriers prior to arriving at this MetroPCS. The manager owner of this establishment was able to help me and less than 15 minutes. I would recommend this MetroPCS to anyone and if you have a complicated cell phone matter I am 100% certain that this man can help you. The best cell phone store I’ve ever been to so far.”
“Dominic from the Parma, OH store made what I thought would be a scary experience into a truly great experience! His knowledge along with his kindness was superior!”
“Nick was phenomenal! This was by far the best experience I had at a phone store. Nick was knowledgeable, fast, and fun to work with. I normally don't post reviews, but it was such a great time it honestly made me want to go back just to hang out in the store! Get this man a raise and keep him around!”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
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“Lisa at the Rocky River store on Center Ridge Rd is amazing. She is so patient, knowledgeable, and professional. She helped me so much and setting up my new internet at my new home while also keeping my previous internet simultaneously until the move.
Every employee everywhere should be a Lisa! You guys have a very good employee there......don't ever let her go.
Thanks Lisa! You made the transition from old house to new house so seemless for us.”