Advance Auto Parts in Salem, Ohio, is a helpful and friendly store known for its knowledgeable staff and good customer service. Customers often find the employees willing to assist with various car needs, whether it’s finding the right parts or offering advice. One customer praised the staff for helping find a solution when they bought defective brake pads, with the associate and store manager going out of their way to help. Others appreciated the staff’s honesty and helpfulness, such as pointing customers to where they could find needed items at fair prices. Many customers also value their rewards program, which they find better than competitors like AutoZone, and they enjoy the staff’s familiarity with cars, as many employees work on their own vehicles. The store provides quick and kind service, like changing a burned-out brake light or helping with a truck that was overheating. Overall, the staff’s kindness, helpful attitude, and knowledge make Advance Auto Parts a trusted place for car parts and advice in the community.
Nick was so kind and helpful when I stopped in asking if it’d be possible to get help replacing a headlight that had just burnt out. He was so polite and also explained what he was doing along the way. Wonderful customer service!
I will definitely stop at this Advance Auto Parts again over other similar, local... read full comment
December 2023
I recently purchased brake pads from the store and, unfortunately, the pads were defective. Despite that, Jared (Associate) and Adam (Store Manager) did such a great job with hearing out my issue and finding a solution for me. They definitely helped me and my family out big time. Thank you!
April 2023
The employee was helpful they didn't have an item I needed but he pointed me in the direction of somewhere that did and told me the price would be fair and he was right thank you
