AutoZone Auto Parts on W State St in Salem, OH, is a top retailer for auto parts, offering both new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the exceptional customer service, highlighting staff members like Kirk, who go above and beyond to assist with specific needs, such as finding hubcaps when others could not. The team is consistently friendly and courteous, making visits enjoyable. AutoZone also provides convenient services, such as loaning tools for a deposit and allowing customers to use computers to scan engine codes. While the store may sometimes be busy, the staff remains helpful and efficient, ensuring that customers receive the assistance they need. Though some customers have experienced challenges with specific parts, such as motorcycle batteries, the store promptly addresses issues and processes returns quickly. Overall, AutoZone in Salem is highly recommended for anyone needing vehicle parts or advice, known for its reliable service and welcoming atmosphere.
Very helpful. Walked in and a young man, I believe his name was Reed, assisted me right away. He changed my headlight for me in no time and was super polite. Even held the door for me each time. Great experience and probably the friendliest employee I've ever had at an Autozone.
January 2024
Kirk is amazing! He got new hubcaps for my Prius when other parts places said they weren't available. Customer service is top notch! Drove from Alliance to come to this store. We wouldn't go anywhere else now. See Kirk for all your auto needs. I'd give 10 stars if I could!
August 2023
Friendly staff with great prices. Their rent a tool is perfect for anyone who needs a certain tool for a day.
