Metro by T-Mobile locations are praised for friendly and attentive customer service. Staff members, such as Katie, are known for their patience, warm greetings, and consistent positive attitude, making customers feel valued. Customers appreciate knowledgeable employees who can answer questions and provide good assistance. However, some reviews mention limited phone selection and a lack of enthusiasm from staff, leading to less satisfying experiences. Overall, the store is recognized for its helpful staff and welcoming environment, with many customers leaving satisfied with their service and support.
