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“I was in the area for lunch and while walking past this store, we spotted this t-shirt in display by the window so I knew I had to get it. Went inside the store and unfortunately they only had a S and 3XL. The worker said this was a popular shirt (which I'm not surprised) and helped me check if the other locations had a M in stock. Since the other locations were pretty far away, she gave me a free shipping code to order the shirt online. Order placed Friday afternoon and I got my shirts on Wednesday. First time coming into this store and it was a great experience!”
“Exceptional! My son's pants were tailored to perfection. It's difficult to clothe a teen who is 6'5 while preserving his youth. They were patient understanding and shared thoughts and ideas. It was a great experience they treated us like family. I haven't been here is so many years used to come with my Dad and nothing has changed I appreciate the experience my son walked away with he wasn't scarred he can't stand clothes shopping that entails trying on but they made it simple and bearable.”
“Great store. I shop there all the time, one of my favorite online stores. Great customer service, fast shipping, and great price for many nice selection in general. Highly recommended, and you can trust them for your orders. Looking forward to visiting in person when I am around the area.”
“Last Saturday me and my cousin visited to this store from Pittsburgh, PA and it was well worth the trip. We felt welcome from the time we entered the store until we left, the customer service was impeccable. I want to thank Tia Wimberly, Marissa Walker, and Nikki Johnson from Store 505, Shaker Heights these ladies were Soo friendly and made us feel welcome. we will definitely be visiting again.”
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“My favorite store and humans ever. I feel like I come home every time I enter. I actually live out of state but honestly want to buy my clothes only from here. I am looking for higher quality sustainable fashion and Ladder is always exploring new brands.The team is always so patient and willing to get on FaceTime so I can see the clothing more “in person.” And they know me so well now the pieces suggested are always perfect. Shoutout to Lori for always giving me the honest opinions.”