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“Have been doing my postal transactions with the Bath, Ohio Post Office for 8 years and have receive excellent, professional, friendly service with each visit. I can understand customer frustration with the hours, but this is a smaller office with smaller staff, and this is something to expect. All you need to do is go to the larger offices and deal with the staff there in order to fully appreciate the Bath office.”
“Love this post office!!!! Quick service, little wait time and the staff is very friendly and helpful. It is a breath of fresh air compared to the larger post offices in the area.”
“So friendly but this location is so dirty. They still have Christmas signage up too. The employees are very professional so it’s not a deal breaker, but I fully fantasize about cleaning that joint up.”
“What do you want? It’s a post office. They aren’t going to kiss your bootie or anything so quit expecting that. They’re perfectly nice people and they do their jobs. Treat people with common respect and you just might get the same back. They deal with tons of people every day so chill out. I just read some reviews on here and it’s like people are expecting some sort of unrealistic service. It’s not Starbucks where they are literally paid to pretend to like you.. it’s a post office. —Said with Love.”
“The manager handled a complaint from a customer in front of me very cordially and professionally. She explained the post office processes to him thoroughly and politely and was able to reassure him that she would do what she could to help with his issue.
The process of mailing my packages was also very smooth all around. There was a nice selection of mailers with different designs and sizes and the employee who helped add my postage was nice and efficient.”
“Even though I don't live in Norton, I drive the extra mile due to the fantastic service. I usually deal with Jessica, or John when he fills in. Both are very kind and knowledgeable. It's almost like having an extended family. I don't understand the negative reviews of this location. Perhaps people need to incorporate a bit more patience into their lives. The world doesn't revolve around you.”
“I have been provided excellent service from every postal agent at this location over the last 15 years, without fail. Though long lines seem to occur frequently, the agents always seem to be in a good mood and willing to help out any way they can. No complaints here.”
“I wanted to take a moment to recognize Arnold at the Brunswick Post Office for delivering truly exceptional customer service. Every interaction with him is consistently professional, efficient, and genuinely welcoming. He goes above and beyond to ensure that every customer feels valued, taking the time to explain processes clearly and making even the busiest moments feel smooth and stress-free.
What truly stands out is his positive attitude and dedication—he brings a level of care and attention that is rare to find. Arnold represents the very best of customer service, and his commitment does not go unnoticed. It is always a pleasure being assisted by him, and he makes a lasting impression every time.
He is a tremendous asset to the team, and I sincerely hope his efforts are recognized.”
“Incredibly friendly and patient. I brought in a whopping 30 packages to mail and the post master could not be more understanding. Really just a genuine good guy.”
“I called in to find out where packages were that I was expecting to be delivered by the previous weekend. The person I spoke with was very patient and kind. She took the time to look up each one to ensure. I was satisfied at the end of the call. The postal service needs more employees like her.”
“You know you look at these reviews and it almost turns you away from ever using them. I run a side business and I use usps and keep using the post office because of Byron. He’s the reason I keep going here. Every time I come in he greets me with a smile, always calm, super chill and talks to you with respect. He’s the reason I enjoy coming in every time I need to deliver a package. And when I turn it in, not even 10 minutes later I get a notification that my package has been shipped out of the facility. I do however think that this place needs more employees like him. It would definitely make that location turn a complete 180. Byron if you read this, thanks man! You truly are the best!”
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“Most amazing post office and most amazing customer service!! The man working here is truely so helpful, kind, and empathetic! Thank you so much for all of your help!!! Definitely deserve a raise, promotion and management. You were AWESOME!. So much better than my Akron post office experience which left me in tears. So thank you again!!”