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“I recently took some heirlooms to the UPS store in Bainbridge, Ohio to ship from Ohio to Pennsylvania. These were framed documents of my grandma’s birth certificate (from the late 1800’s), her confirmation certificate and my grandparent’s marriage license. I was afraid of packing myself and was very concerned that they would get to their destination with the glass intact. The employees assured me they would take the utmost care in wrapping these to prevent any such damage and they were true to their word. The framed documents were received at their final destination unscathed. I would trust them to pack and ship anything of significant value, not just monetarily but very, very precious memories as well.”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
“We only come to this location as the staff is always so friendly, welcoming and helpful! The store is very clean. When we come even if team members are busy with other customers they always acknowledge our presence”
“The staff and ownership of this store are phenomenal! They always make me feel so special whenever I come in and lift my spirits. They are quick and efficient and go over and above to help me no matter if I need shipping or printing or help with anything else.”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“I frequently drop off my packages at the UPS Store, and I'm always impressed by their friendly staff and efficient service. They make the process quick and hassle-free, ensuring that my shipments are handled with care. The convenience and professionalism of the UPS Store keep me coming back every time I need to send a package. Highly recommended for anyone looking for reliable shipping services!”
“I went to this location today after going to the location on Mayfield and Richmond the last two times. The assistant manager helped me and she was nice friendly, helped me return my item. I was happy. Sometimes returning items on Amazon is difficult. Mayfield will not help you. The University Hts store was clean, the mgr was happy to help and I wanted to tipher. Thanks so much!!”
“I went in to return an amazon package (which amazon sent in the manufacturer box) and apparently amazon won't accept it in the manufacturer box. So the store manager Chad worked with me and helped me call Amazon so they would pay for the shipping so I wouldn't have to. He gave me the number, talked me through the process and was so patient and kind. Great customer service! Thank you Chad!”
“On Monday, 2/26 I called the store because of a dispute I had with an online academy which was withholding a refund after they received the returned shipments on 2/13. Unfortunately, prior to calling I had no way to prove or verify this information because I lost the receipt with the tracking number for both packages. I spoke with a gentleman by the name of Matt. He was extremely kind, patient and caring. He went above and beyond his duties and call of service to help me out in this matter. It was after store closing hours, he kept to his word to give me a call back after he was finished helping all of his in store customers, simply to help me recover the tracking number and details for the returns. He even helped me to verify who signed for the returned shipment. With the recovery of this information, I was able to provide proof of the return and get the aid that I needed. I am extraordinarily thankful to have received such great care which I don’t take for granted in this day and age. Matt is an outstanding manager and employee and I was so pleasantly surprised and thankful for his exceptional customer service. I’d give 10/10 stars if I could! So much so that I willingly looked for days for a customer satisfaction survey to take and inform UPS of the great care I received from Matt, but unfortunately I was not able to locate one. However, going forward, I will continue to return to this UPS store for our family’s shipments and will encourage others to do so as well. I hope Matt stays around, and others like him are onboarded, truly one of a kind! Thank YOU!!”
“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”
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“This UPS store is run so well, that I always choose UPS shipping over all other carriers. It is convenient, reasonably priced, and guarantees shipping. I love working with UPS. And the people who work in this store represent UPS well!”