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“Amazing place very well stocked and a great selection of cigars and the employee who helped me pick out the best cigars for my pallet was great and very knowledgeable about cigars”
“ETA: I went to the store recently and interacted with Jay who not only helped me to find a new product but did so as a last resort to helping me trouble shoot an issue with a product I already owned that had been given me grief. I felt assured in the help I received from him and have been enjoying my new purchase. Thanks Jay for the help and great customer service!
This was my second time coming into Twisted Minds. Both times I stopped by I just happened to be in the area at the time. Each time the customer service has been positive and awesome. Today, Tony and Sebastian helped me locate a CBD pen. They both provided me with helpful information as well their own experiences so that I could make an educated purchase. I really appreciated that as I knew what I wanted but not the type of product I needed. They were nice and the interaction was great.
The store is easy to find and is a good size so you're bound to find out you need here. It's my new favorite shop.
I highly recommend Twisted Minds for your needs.”
“I was visiting OH in June from NY and I saw this shop. I just had to pull over and check it out. I would have loved to lounge but they were moving around furniture. I got a great recommendation for a dupe of a Cuban I had on vacation. I believe a guy named Max (hope that was his name) helped me out w the basics of a cigar. He even cut it for me. Very cool and kind!”
“Extremely pleasant experience. The young lady who was managing the shop was very knowledgeable about the items that I was interested in and what more can you ask for.”
“This is a great shop. They don’t claim to be a dispensary so I had zero expectations, but they have some decent product available nonetheless, and their vape products are more affordable than most places. Also, I have no doubt that with a receipt, I wouldn’t have a problem returning something. I went in on Labor Day and the two people working were super cool and informative. Even if they were a bit more expensive, I’d probably go back for the customer serve alone, a rarity these days.
Also, People posting one-star reviews because they’re uninformed isn’t cool or very ‘hippy-ish’ at all.
I’ll be back! ☺️”
“Had a decent humidor with common cigars. Only issue is they keep both infused and non infused cigars in the same walk in. They have some very old and well aged Oliva V that’s worth a trip there for a stick.”
“Excellent service, I was looking for special type of glass pipe, manager went out of his way to find and order it for me. Have nothing but good things to say about this place and will always recommend!!”
“This place apparently started after I left Cleveland and because of COVOD 19. A nice collection of stick and ample seating, There is even an outdoor space in the back. Too bad no-one takes care of it, the outdoor space. It wouldn't take much at all to ready it for outdoor enjoyment.”
10AM - 8PM
14439 Cedar Rd, Cleveland
Tobacco Shops
“Koata knows her craft. She answered all questions with confidence and showed me a new wall of goodies that I thought was not possible with a Sonder. Orrin is great too!”
“Really great and helpful service who will answer all your questions patiently. I felt a lot more comfortable with it being female staffed. They were also just really nice and attentive.”
“Great shop go there daily to get my blizzy Cone. But I went 5 minutes ago paid $5 and some change just to be disappointed. Looks like mold in-person not there fault though the company fault but ?”
“I'm only giving this place 5 stars due to the male manager because he fixed my problem for me I sadly didn't catch his name but the women staff member there with blonde hair gave me terrible service I brought a vape in the 10$ discount area like I tend to do when I'm on a budget but this time I chose a different brand and it's was terrible the flavor sucked n already tasted old which the worker proceeds to tell me she cannot refund unless it's a technical problem which is understandable flavor wise but it also was also a air flow problem which I brought up to her where she continues to blow off the air flow problem and says if it's a flavor thing she can't help.. The vape was terrible and at that point I felt like I was arguing with a brick wall and left out but came back the next day because they air flow problem was so terrible! But going back the next day I met one of the managers that was working he was a male I think with a beard hes pretty chill you'll know him when you meet him - but he was able to fix my problem he was so nice about it and made me want to actually come back and I was able to exchange my vape for a better one!! Loved that guy!”
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“Nick was very helpful, knowledgeable and friendly with great customer service. Only shop around who had exactly what I was looking for. I will definitely be back.”