Express is a retail store known for its friendly staff and helpful service. Customers have praised the team members, especially managers, for their politeness and professionalism. One manager, in particular, was appreciated for returning items and understanding customer frustrations. The staff members, Hanin and Niya, received high praise for providing the most professional and helpful customer service, offering different styles and colors, and helping customers find items that suited their needs. They were honest and attentive, ensuring a better shopping experience. Customers also noted that deals can be found both in-store and online, with managers like Marisa helping locate items not on the sales floor and explaining the best deals, such as buy-one-get-one offers. While the staff are generally nice, some customers felt they could be more helpful, especially during busy times when staff were less attentive. Overall, Express offers a combination of attentive service, good deals, and a variety of styles, making it a popular shopping destination.
Express in Strongsville mall is second to none in terms of quality of product and customer service - store manager Marissa goes above and beyond! Can’t recommend enough
November 2024
I was having a hard time returning an item, not knowing that express has a strict policy. Cody understood my frustration and was nice enough to return the items I no longer wanted. Very nice and polite, good thing he’s a manager! Go to him for any express needs☺️
September 2022
Was helping my mom buy a birthday outfit & Abdul was so funny and attentive to our needs! Great job! Happy customer.
