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“Friendly, empathetic staff with excellent customer service ! Seemed to really know their stock, good training & solid knowledge about where inventory located in their store ! Found things I was looking for - QUICK ! Check out counter line moved quick too, happy to give coupons & discounts ! It was great experience shopping there”
“Great selection of local and Ohio-based professional and college sports teams, as well as some local Cleveland and Ohio merchandise - apparel, glassware, keychains, etc. etc.. Worth a stop if are looking for a souvenir, gift, or something to wear to a game!”
“I came in looking for an outfit for an upcoming concert. Sam & Chloe immediately stepped in and helped me find the perfect outfit. They were incredibly kind and attentive. They made me feel comfortable and confident the entire time. They are amazing!”
“Colleen & Ant were very helpful. Colleen got a dope personality and is super chill and kind and made my day because they had my favorite shoes!!!! Ant was so impressive...he scaled an entire section of shoes and searched high and low for eons to find me not just 1 but 2 of my favorite pair of shoes as I stood there astonished in disbelief and gratitude...never seen such a manly man in my life. What a stud. *please read this in a Bridgerton British voice* I'm still flabbergasted and impressed beyond belief with my customer service. Corporate better give these brave and devoted folks a raise. (*please keep reading in a Bridgerton voice.*)”
“excellent service in helping me pick out a fantastic gift for a family member. Finally a gift that doesn't have to be returned. < very happy dad. Thank you so much for making shopping easy.”
“I personally love this old navy — workers are always super nice and friendly whenever I want to just browse or try on anything. AND, they still have bouncy balls!!!!!!”
“Always a pleasant experience when formal dress shopping, even when we have to wait in long lines. They limit the number of items when there are multiple people waiting for the fitting rooms. A few days ago, though, unfortunately a young girl was so rude to other customers by basically having someone bring her more and more dresses over the limit, but also to employees who kept asking (nicer than I would have) to limit her items and let other people try on items. This girl was one of the rudest people I have ever seen. She threw a fit, was swearing at the employees, and even shoulder checked one on her way out. God help my child if they ever acted like that in public! I couldn't believe how patient the employees were.
On a lighter note, my daughter found an odd color dress and several employees were happy to give suggestions for shoe colors and what to have her date wear to match. We had very nice conversations with them, and the ones restocking dresses from the fitting room were so nice and giving compliments and suggestions to people trying dresses on. It was so nice to have others' opinions when trying things on. You know a mother's opinion only goes so far. Lol”
“Clean and organized store with very unique decor and clothing items. My wife found a very nice dress and leggings to wear during her pregnancy on clearance, and the lady who was working the store was very kind and conversational.”
“The girlies in here are the best. So sweet to my girlfriend as shes self conscious about her weight and they really help her find cute clothes without making her feel uncomfortable. Also the best customer service too”
“Express in Strongsville mall is second to none in terms of quality of product and customer service - store manager Marissa goes above and beyond! Can’t recommend enough”
“My daughter and I visited the Strongsville store today (6/9/26), and we were extremely impressed with the outstanding customer service we received. Every staff member we interacted with was friendly, helpful, and genuinely committed to making our shopping experience enjoyable. The purchase process was smooth and easy, thanks to their professionalism and willingness to assist.
What stood out most was that both the manager and assistant manager took the time to personally introduce themselves and thank us for our business, making us feel truly valued as customers. Their hospitality and attention to detail left a lasting impression.
We highly recommend the Strongsville location and look forward to returning for future purchases!”
“Who? Jake
What? Gave great service, very calm energy, very helpful (guy does a great step-by-step), absolutely crushed the ‘teachable moment’, made my in and out a true in and out. His customer centered care/focus was great, no excessive high energy and forced smiles and rushing. He is who people like me (prefer online shopping to avoid people) need in stores that are frequented by people while we’re there. (The audacity! As if people can’t just stay in when I decide to come out into society. Lmao)
Why? Idk why Jake is the poster child for an introverts preferred in-store experience facilitator but he is.
Thanks Jake. Keep doing the Lord’s work, young man. Loved the energy, knowledge, assistance and professionalism you displayed.”
“Isabelle was super duper helpful and she led me straight to what I was looking for. She came up to me with a smile and was so polite the whole experience. She even showed me to items that she thought I might like and other products that were related. Isabelle was overall just super helpful and made my time at Hollister a great time. I would definitely come back and recommend her help.”
“Freddie had some of the best customer service I have ever seen while shopping at abercrombie and fitch. I came in with multiple questions, both how to exchange an item and what he would recommend getting my brother as a gift, and he helped me through the whole process for both inquiries. Even when browsing on my own, I had multiple associates come up and ask if I was doing alright. Will definitely be shopping at this abercrombie location more often!”
“Absolutely loved shopping here. Everything was organized, priced well, and fantastic customer service. Samantha has done a complete makeover to this store. Excited to come back!!! Great job”
“Megan and Lauren are wonderful. They were so helpful for me and my friend who was having problems checking out. They are very knowledgeable and helpful. Six out of Five stars for the Pasun in Strongsville.”
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“I came to this location last year and I've been trying to get back up there because they had the cutest items! My cousin left with the comfiest sweater and I left with a cute tee. I go back to Ohio in May and can't wait to come home with some more goodies. Thank you WIF!”