The Verizon store in Strongsville offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or conveniently schedule appointments online, place orders for in-store pickup, enjoy free 2-day shipping, express lockers, or same-day delivery where available. The store is known for friendly staff members, with the store manager receiving high praise for exceptional customer service. One customer highlighted the manager's dedication in resolving issues caused by Verizon customer service, praising her persistence and helpfulness. Other staff members, such as Tarek and Debborah, made the overall experience enjoyable despite some delays and chatty clients. However, some customers experienced less satisfactory service, noting that staff sometimes appeared unsure or didn't communicate clearly. Still, many appreciate the staff's friendliness and willingness to assist, including a staff member who helped with a new phone in a humorous and caring manner. Overall, the store is recognized for its helpful staff and convenient services, with a few areas for improvement.
Corey R was the BEST phone helper I have ever had.Above and beyond! If he worked for me, he would be getting a raise and a promotion!!!ing for me.
July 2026
Clay did an outstanding job for me today. I'm an 83 year women and he was able to help me understand my phone finally.
June 2026
This is the absolute best store to go to! I was helped and listened to and everything was resolved before I left! This store made me a Verizon customer for life! Shout out to Nick he was amazingly helpful and patient thank you!
