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“Josh was absolutely amazing!! He didn’t rush us with deciding, helped factor in our request! Also wasn’t your typical pushy salesman! 100% recommend him for your next mattress purchase!”
“OMG!! My experience was amazing. I visited Mattress Firm to just look at beds - no plans to buy at that time. Brittany was wonderful - explaining everything and even taking time to allow me to test beds to determine the best for me. Well, I ended up purchasing and I am so glad I did. I can’t wait to sleep in my new bed!!”
“Josiah was a wonderful person to work with. He wasn’t pushy or pressuring. He didn’t hover but was accessible. He helped us decide on the best mattress for us. Found us the best deals in the accessory pieces like the box springs.”
“What a great furniture shopping experience! How refreshing to not have a high pressure sales agent follow us around the store. We were able to take our time, talk amongst ourselves and select three or four options before dealing with a sales agent. The store was clean, well organized and well stocked! Leslie was most helpful and let us decide what was beat for us. No pressure at all! Great experience!”
“Chase was an amazing help! We first met him in March when we were visiting the area to buy a house. When we made the move we knew he’d be the person to help us with the furniture we needed. Thank you Chase for such great service!”
“Really enjoyed working with Doug. He’s a good salesman and deserves a raise! Very friendly, personable and knowledgeable. Answered all my questions and helped me pick the best deal for me. Looking forward to receiving my recliner just wish it was sooner than 6-8 weeks.”
“Sales people were knowledgeable and friendly. Help us through the decision process. This is our 3rd Sleep Number bed and we love them. Awaiting delivery and set up scheduled for July.”
“They helped us customize a sectional sofa that fits perfectly in our space and we had a great fabric selection to choose from. We have purchased two rooms of furniture and are very satisfied with the quality. Our sales associates were extremely knowledgeable and we would use them again.”
“I recently decided to do a major living room remodel before my upcoming hysterectomy surgery, and I was really excited about some furniture I ordered from World Market. About two weeks after placing the order, I woke up and checked my email, expecting to see delivery updates. Instead, I found several emails saying my orders had been canceled.
Needless to say, I was pretty upset. It was the first thing I saw that morning, so I immediately called the Polaris location to find out what was going on. Dallas, one of the managers, answered the phone, and I can’t say enough good things about how she handled the situation.
She already knew exactly who I was and what I was calling about. She explained that she had actually been trying to reach me but wasn’t able to leave a voicemail. Apparently, there can sometimes be issues with online orders placed using a newly opened World Market credit card, and in some cases, orders are mistakenly canceled even though the items have already shipped.
Thankfully, Dallas had been proactive and had my furniture set aside and on hold at the store while waiting to hear from me. What started as a very frustrating morning turned into a huge relief.
Dallas was patient, professional, and incredibly kind throughout the entire conversation. She took the time to explain everything clearly and apologized for the confusion, even though the cancellation emails weren’t her fault. I really appreciated her effort to communicate with me and make sure my order was taken care of.
I usually don’t answer phone numbers I don’t recognize, but after this experience, I may have to start! LOL. Thank you, Dallas, for your excellent customer service and for turning a stressful situation into a positive one. I really appreciate you! Thank you. 😊”
“I have made purchases twice from this store and have had great customer service both times. They are very transparent on pricing and flexible on shipping. Excellent place to shop!”
“Super nice and attentive employees. Big thanks to Drew for helping us find our washer and dryer. Very knowledgeable. We’re so glad we were recommended Big Sandy! ◡̈”
“Great store my first time there. I got two sets of sheets and a comforter plus two extra sets of pillow cases all for under $150. My only suggestion put more people on the floor for customer assistance ?I really like this store great selection and fair prices.”
“So enjoy this beautiful shop!! Wanted to snag so many things! Purchased a painting and a pillow and can’t get a couple of other items out of my mind, WILL BE BACK! Maybe tomorrow!!!!?”
“Favorite home store I’ve ever been to in Columbus! SO many cute Knick knacks…you could find a unique gift for almost anyone you know in here. I’ll be back anytime I’m in search of a wedding/birthday/special gift. I really had to limit myself because I could have easily bought a dozen items! Also, plenty of affordable items and I didn’t feel ripped off like I do in some similar stores.”
“I worked with Tena K to design these amazing hutches to coordinate with the table. We had specific sizes we were looking for as well as functional features. Tena nailed it! Thanks so much!”
“Worked with Scott to get a bedframe. Excellent customer service, great prices for the same products that are Ashley for s lot more. Easy pickup and a year warranty. 👍”
“This store is always A+. The staff are SO incredibly helpful and kind - never pushy. If you go in, ask for Kim or Joelle. Honestly, even if find something online that you like, call and order it through them, so you can get the great customer service.”
11AM - 9PM
1900 Ikea Wy, Columbus
Furniture Stores
“Most of the ikea is fine but dropping a star because the nursing / lactation room wasn’t very comfortable. The chair had very low almost non existent arms (impossible to nurse comfortably in) and it was sticky and gross. Also right next to it was the first aid station… which isn’t very comfortable. Made me wonder what kind of germs my infant was being exposed to (and I’m not even a clean freak but cmon). Felt more like a dingy hospital. Probably would have been better bringing a nursing cover and nursing in the cafeteria.”
3:30 - 5:30PM
5606 OH-37, Delaware
Furniture Stores
“I had to come give you 5 stars for the absolutely delightful employee who came out to deliver my store pickup order yesterday (Wednesday 12/3 around 11:15am). He was all smiles and so friendly and upbeat, despite having to walk through the cold and snowy parking lot to deliver my bag. I wish I’d caught his name. Thank you for the memorable service!”
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“Great customer service! Katlin went above and beyond to help us in every way that we needed! We will definitely be coming back and will be looking for her to help us.”