Dillard's at Franklin Park Mall in Toledo is a department store offering a broad selection of high-quality merchandise. It is noted as one of the few places in the area to find such clothing. The store carries compelling items for the whole family, including dresses, shoes, handbags, accessories, cosmetics, lingerie, and home selections like kitchen and bath. It features products from national and exclusive brands. Shoppers find a huge selection of styles and sizes, with a particular mention that its selection of junior dresses surpasses any other stores in the mall. The store is fully stocked with quality items, and the sales are often described as amazing. A consistent highlight across reviews is the exceptional customer service. Employees are repeatedly described as nice, helpful, incredible, wonderful, and amazing, with staff always ready to assist. This exceptional service is experienced across departments, including women's shoes, clothing, lingerie, and men's. The store provides a great department store experience with many options and significant sales, making it a go-to spot for many shoppers at Franklin Park Mall.
Rhea in the Denim Department was so incredibly kind and helpful :) She went back to find the True Religion jeans in my size twice. She's was so sweet.
January 2026
Amazing experience every time I stop in. Chelsea in Polo is the best. I go in to see her every time. She never lets me down! She knows exactly what size you are just by looking at you, I’m not even kidding! You might be spending a pretty penny but you’ll walk out looking like a million bucks.
November 2024
Plenty of dresses and there return policy was awesome even on sale stuff
